NHTSA Complaint #10277964 — 2004 DODGE DURANGO

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 8 MPH IT STALLED AND SHUT OFF. THE ELECTRICAL INSTRUMENT PANEL DISPLAYED A MUFFLER SIGN AND THE LIGHTS SHUT OFF; HOWEVER, THE DEALER STATED THAT IT WAS NOT RELATED TO RECALL 07V092000, ELECTRICAL SYSTEM, INSTRUMENT PANEL. THE ELECTRICAL INSTRUMENT PANEL WAS REPLACED ON THREE OCCASIONS. THE DEALER STATED THAT THE REPLACEMENTS WERE CONSIDERED AS GOOD WILL REPAIRS. THE DEALER ALSO ADVISED THEM TO HAVE THE VEHICLE DIAGNOSED BY A DEALER IN THE STATE. THE MANUFACTURER AND THE STATE ATTORNEY GENERAL HAVE BEEN NOTIFIED; HOWEVER, THE MANUFACTURER HAS NO RECORD OF THE COMPLAINT. THE FAILURE MILEAGE WAS 3 AND THE CURRENT MILEAGE IA 86,384. THE DEALER DIAGNOSED THE FAILURE AND STATED THERE WERE OTHER COMPONENTS THAT CAUSED THE FAILURE INCLUDING THE BATTERY. THE STEERING WHEEL ALSO LOCKED AND THE VEHICLE SHUT OFF. IN JAN 09 ANOTHER DEALER STATED THE FAILURE WAS NOT RELATED TO THE INSTRUMENT PANEL; HOWEVER, THE DIAGNOSTIC MACHINE INDICATED THAT IT WAS. THE CONSUMER STATED THE VEHICLE OVERHEATS AT TIMES. IT MAY OCCUR AT ANYTIME WHETHER THE VEHICLE IS IN IDLE OR WHILE DRIVING. ALSO, IF THE DOORS ARE OPENED FOR MORE THAN 5 MINUTES THE VEHICLE WILL NOT START. IN ORDER TO GET THE VEHICLE TO START, A JUMPER CABLE MUST BE USED. THE CONSUMER WAS INFORMED RECALL 07V092000 DID NOT APPLY TO HER VEHICLE. UPDATED 08/07/09.*JB UPDATED 8/18/09 *CN THE VEHICLE STALLED ON THE HIGHWAY, DURING RAINY CONDITIONS. UPDATED 08/21/09.*JP