NHTSA Complaint #10358668 — 2004 DODGE DURANGO

2004 DODGE DURANGO. CONSUMER STATES PROBLEMS WITH INTERIOR LIGHTS NOT TURNING OFF.*TGW THE CONSUMER NOTICED THE INTERIOR OF THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND PUT THE FIRE OUT. THE CONSUMER DISCOVERED A RECALL HAD BEEN ISSUED REGARDING THE INSTRUMENT PANEL WHICH COULD CATCH FIRE. SHE THEN CONTACTED CHRYSLER AND THEY INFORMED HER THAT WHAT SHE DESCRIBED SOUNDED LIKE THE PREVIOUS RECALL. AFTER AN INVESTIGATION WAS DONE, THE CONSUMER RECEIVED A LETTER FROM CHRYSLER STATING THEY WERE DENYING HER CLAIM DUE TO FAILURE TO HAVE THE RECALL WORK PERFORMED. THE CONSUMER STATED SHE NEVER RECEIVED ANY RECALL NOTICES IN THE MAIL. THE INSURANCE COMPANY DECLARED THE VEHICLE A TOTAL LOSS. *JB