NHTSA Complaint #10225708 — 2004 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10225708
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	April 22, 2008
Date Filed	April 25, 2008
Mileage	100,115 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

MY FORD EXPLORER HAS A TWO PART REAR LIFT GATE. THE MAIN LIFTGATE WORKS FINE, HOWEVER, THE SMALLER GLASS LIFT GATE "COLLAPSED" WHEN I WAS OPENING IT. IT IS A HINGED LIFT GATE WITH HINGES THAT ATTACH TO THE GLASS. ONE OF THE HINGES FAILED AND THE GLASS DOOR COLLAPSED (HITTING ME ON THE HEAD AND CUTTING MY HAND). THE HINGE THAT BROKE LOOKS AS IF IT MAY HAVE CRACKED RIGHT WHERE THE RETAINING PIN IS LOCATED SECURING THE GLASS DOOR TO THE HINGE ATTACHED TO THE BODY. THE HINGE APPEARS TO BE MADE OF A CAST IRON OR "POT METAL", WHICH COULD BE SUBJECT TO BREAKING OR CRACKING. WHEN IT BROKE IT ALSO CAUSED THE OTHER HINGE TO COME DISCONNECTED. THE DOOR IS JUST "HANGING" BY THE DOOR SHOCKS. THE AUTO IS A 2004 FORD EXPLORER. I AM TAKING IT IN TO HAVE IT REPAIRED, BUT WANTED TO FILE THIS REPORT DUE TO THE NATURE OF THE FAILURE OF THE PART AND THE POTENTIAL FOR PHYSICAL INJURY. *TR UPDATED 05/05/08. *JB

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