NHTSA Complaint #10225456 — 2002 MERCURY MOUNTAINEER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10225456
Vehicle	2002 MERCURY MOUNTAINEER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	February 15, 2008
Date Filed	April 23, 2008
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

THE VEHICLE IS A 2002 MERCURY MOUNTAINEER. THE INCIDENT/ISSUE INVOLVES THE TRANSMISSION. FOR MODEL YEAR 2002 & 2003, FORD INSTALLED THE TRANSMISSION 5R55W IN THE EXPLORER AND MOUNTAINEER VEHICLES. THE TRANSMISSION TYPICALLY GIVES OUT BETWEEN 25,000 AND 60,000 MILES. MINE GAVE OUT AT A VERY BUSY INTERSECTION WITH MY TWO CHILDREN. LUCKILY, WE DID NOT GET HIT, BUT UPON RESEARCHING THIS ISSUE IT IS HUGE. THERE ARE TWO WEBSITES CONCERNING THIS ISSUE OF TRANSMISSION FAILURE WITH THESE TWO MODELS AND YEAR. FORD HAS BEEN NOTIFIED, AS WELL AS YOU, THE NHTSA, AND NOTHING IS BEING DONE. YOU HAVE RECEIVED COMPLAINTS, AND ACCORDING TO YOUR OWN MONTHLY INVESTIGATION REPORTS, FROM 10/2007 TO 03/2008, YOU HAVE NOT EVEN INVESTIGATED IT. IT'S GOING TO TAKE NUMEROUS PEOPLE TO DIE BEFORE ANY ACTION IS TAKEN ON YOUR BEHALF. THIS IS A HUGE PROBLEM WITH THIS TRANSMISSION AND THE NUMBER OF THESE VEHICLES ON THE ROAD.....DO SOMETHING!! *TR

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