NHTSA Complaint #10218194 — 2004 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10218194
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	November 21, 2007
Date Filed	February 16, 2008
Mileage	49,551 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WV

Consumer Description

MY WIFE AND I NOTICED A CRACK UNDER THE REAR WINDOW, (1/8 BY 6") TO THE LEFT OF THE FORD EMBLEM IN THE CENTER OF THE REAR HATCH.. THERE WAS NO IMPACT INVOLVED, IT JUST APPEARED OVERNIGHT. LATER THE REAR WINDOW WAS RAISED AND THE HINGE ON THE LEFT SIDE IS LOOSE, AND CANNOT BE TIGHTENED. NOW WE CAN'T CLOSE THE THE REAR WINDOW ALL THE WAY. WHEN IS SOMETHING GOING TO BE DONE ABOUT THIS ONGOING PROBLEM WITH THE 2004 EXPLORERS? FORD IS VERY AWARE OF THIS PROBLEM AND AND THEY COULD CARE LESS. I COULD HAVE TAKEN OUR EXPLORER TO A KIA DEALER INSTEAD OF A FORD DEALER AND RECEIVED THE SAME TYPE OF SERVICE..NO HELP AT ALL. IT SEEMS THAT FORD DOESN'T CARE ABOUT QUALITY ANYMORE AND ONLY ABOUT THE MIGHTY DOLLAR, NO MATTER HOW THEY GET IT! *TR

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