NHTSA Complaint #10217492 — 2002 FORD EXPLORER POWER TRAIN:AXLE ASSEMBLY

Complaint Details

ODI Number	10217492
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AXLE ASSEMBLY
Date of Incident	February 6, 2008
Date Filed	February 8, 2008
Mileage	178,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IN

Consumer Description

FORD EXPLORER 2002 CLUTCH PACK IN REAR DIFF WENT OUT CAUSING RACK AND PINION TO GO OUT. FORD DEALER STATES THIS IS A COMMON PROBLEM WITH THIS YEAR. HAD REAR DIFF REBUILT BY DEALERSHIP WITH FORD PARTS AND 24,000 MILES LATER THE DEALERSHIP SAYS IT NEEDS REPLACED AGAIN. AT $1300 TO OVER $1500 EACH TIME THIS IS CRAZY AND NEITHER FORD NOR THE DEALERSHIP WILL ASSIST IN THE COST. AFTER CALLING FORD CUSTOMER SERVICE MY AGGRAVATION INCREASED BECAUSE THEY REFUSED TO ACKNOWLEDGE THAT THIS IS A PROBLEM. NOW SAME PROBLEM ON OUR 03 EXPEDITION. IF THE DIFF LOCKS UP I CAN ONLY IMAGINE WHAT WILL HAPPEN. *TR

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#10190140 — May 8, 2007 — CONSTANT RUBBING/GRINDING SOUND FROM REAR AXLE SOUNDING LIKE VERY LOUD ROAD NOISE. INITIALLY HAD SPRING KITS , BUT O...

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