NHTSA Complaint #10217375 — 2002 FORD EXPLORER

ONE OF MY CUSTOMERS CAME TO ME WITH 53,000 ON HER 2002 FORD EXPLORER. THE COMPLAINT WAS A MILE LONG. ENGINE LIGHT IS ON, ABS LIGHT IS ON, SPEED SENSOR,A/C PROBS, REAR AXLE SEALS ARE LEAKING ON THE IRS, POOR EXCUSE FOR A REAR AXLE SYSTEM IN MY OPINION. A PERSON CANT TELL IF IT IS THE DIFFERENTIAL OR THE REAR BEARINGS ARE BAD, READING ON HERE I THINK THAT THEY ARE BOTH BAD. DIFF IS FULL OF METAL SHAVINGS. I AM SORRY BUT IF FORD DON'T START STANDING BEHIND SUCH A POOR EXCUSE FOR A VEHICLE, THAT ONE ONE GENTLEMEN ON HERE IS GOING TO BE RIGHT SOMEONE IS GOING TO GET HURT FIRST. THANKS FOR ALL THE GREAT INPUT ON HERE AS A MECHANIC IT MEANS A LOT. I AM GOING TO LOOSE A BIG JOB GRANTED. UNLIKE OTHER CERTAIN PLACES HMMMMMMMMM DEALERS I CARE ABOUT MY CUSTOMERS AND VALUE THEIR LIVES. YOU SHOULD DO LIKE I AM GOING TO STRONGLY ENCOURAGE MY CUSTOMER TO GET RID OF THIS PIECE OF CRAP. THIS IS WHY THE FOREIGN CAR MANUFACTURER ARE KICKEN OUR BUTTS BECAUSE WE CANT BUILD ANYTHING DECENT AND THE STAND BEHIND IT. WHAT'S THAT. THAT'S HOW WE ARE, WE ALWAYS WAIT TILL ITS TOO LATE TO DO ANYTHING UNTIL SOMEONE GETS HURT, LIKE OUR CHILDREN. WHAT REALLY PAINS ME IS THAT FORD MOTOR CO USE TO BE AN AMERICAN ICON ALONG WITH ALL THERE COMPETITORS IN THE AMERICAN MARKET AND USE TO CARE ABOUT KEEPING A CUSTOMER FOR LIFE AND KEEP UP ON THINGS LIKE CUSTOMER SERVICE AND QUALITY, INS CO (DON'T EVEN GET ME STARTED). THE WORST PART ABOUT IT IS YOU CANT TELL ME THAT YOU SHOULD NOT BE ABLE TO 100,000 MILES WITHOUT MAJOR DEFECTS OTHER THAT NORMAL MAINTENANCE. OK IM DONE. SIGNED: A GUY WORRIED THAT PEOPLE CANT FIND US HONEST MECHANICS KURT FROM GREEN BAY WI. *TR