NHTSA Complaint #10213122 — 2003 MERCURY SABLE

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE issue reported to NHTSA

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Complaint Details

ODI Number	10213122
Vehicle	2003 MERCURY SABLE
Component	VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
Date of Incident	December 28, 2007
Date Filed	December 28, 2007
Mileage	44,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AR

Consumer Description

FORD TAURUS AND THE MERCURY SABLE'S HAVE A PROBLEM WITH WATER LEAKING INTO THE HEATER CORE BOX WHICH EVENTUALLY CAUSES THE HEATER MOTOR AND STOP WORKING. I UNDERSTAND FROM READING POST ON THE INTERNET THAT IS APPARENTLY A DESIGN FLAW. MY CAR HAD 44,000 MILES AT THE POINT WHERE THE MOTOR QUIT WORKING. THE BILL TO REPAIR THE CAR WAS $471.28. THE WARRANTY HAD OBVIOUSLY EXPIRED BUT I FELT LIKE FORD MOTOR CO SHOULD RE-IMBURSE THE COST OF THE REPAIR SINCE IT IS A VERY COMMON PROBLEM. THEY DECLINED TO HELP WITH THE COST OF THE REPAIR. *TR

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