NHTSA Complaint #10173236 — 2003 TOYOTA MATRIX

PURCHASED USED 2003 MATRIX IN OCT 2005, PAID FOR QUALITY GUARD PLUS DELUXE THROUGH NISSAN DEALERSHIP WHERE I PURCHASED THE CAR TO COVER MECHANICAL PROBLEMS. BY APRIL 2006 IT WAS MISSING GEARS AND CAR JUST DIED. TOOK IT TO TOYOTA DEALERSHIP AFTER CALLING NISSAN BECAUSE I WAS POINTED THERE. TOYOTA HAD IT FOR 5 DAYS FIX IT SUPPOSEDLY THEN NOVEMBER 10TH, 2006 TRANSMISSION GAVE UP ON IT AGAIN NEEDING IT TO BE TOWED FROM FRIENDS PLACE TO HOME. NOISES HEARD UNDER THE CAR BEFORE IT STALLED. THEY FIXED PROBLEM BEFORE WITH REMANUFACTURED TRANS. BUT PROBLEM RECURRED. BEING SHUFFLED BACK & FORTH NOW THAT I AM CLAIMING FOR WHAT I PAID FOR WITH QUALITY GUARD PLUS. TOYOTA DON'T HAVE QUALITY GUARD, NISSAN DOES BUT MY CAR IS NOT A NISSAN CAR. SHOULD HAVE CALLED BEFORE THEY WILL COVER ANYTHING SUCH AS TOWING AND CAR RENTAL. TOO MUCH RED TAPE AND HASSLES IN ASKING TO PROVIDE COVERAGE I PAID FOR AND ONLY ONE PHONE LINE 1-800-888-5245 THAT PLACES YOU ON HOLD FOR 30-50 MINUTES, TALKS TO YOU BRIEFLY THEN PLACE YOU ON HOLD AGAIN. *JB