NHTSA Complaint #10352435 — 2003 TOYOTA MATRIX VEHICLE SPEED CONTROL

Complaint Details

ODI Number	10352435
Vehicle	2003 TOYOTA MATRIX
Component	VEHICLE SPEED CONTROL
Date of Incident	July 29, 2010
Date Filed	August 27, 2010
Mileage	135,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ABS, BRAKE, & SERVICE ENGINE LIGHTS CAME ON. TOOK IT TO MIDAS, THEY REPLACED SPEED SENSORS. WHEN I GOT CAR BACK IT SHIFTED GEARS (AUTOMATIC) FUNNY & HESITATED SIGNIFICANTLY SHIFTING FROM 2ND TO 3RD. IMMEDIATELY RETURNED CAR TO MIDAS. THEY RE-DIAGNOSED & SUGGESTED I TAKE IT TO TOYOTA DEALER (JOHN ELWAY'S CROWN TOYOTA). THEY SAID IT WAS SPEEDOMETER CLUSTER & REPLACED IT WHICH DID NOT RESOLVE MY PROBLEM SO DECLINED TO PAY & ASKED THEM TO PUT BACK MY OLD SPEEDOMETER CLUSTER. THEY DIDN'T & DIDN'T CHARGE ME FOR THE NEW ONE. HAD CAR TOWED BACK TO MIDAS. THEY DISCONNECTED SPEED SENSORS & TOLD ME IT WAS DRIVABLE. GOT ON FREEWAY NEXT DAY & CAR WOULDN'T SHIFT FROM 3RD TO 4TH GEAR, ENGINE REVVED TO 6000 RPMS, GOT OFF FREEWAY & CALLED MIDAS CORPORATE TO COMPLAIN. THEY SAID THEY WOULD HAVE FRANCHISE OWNER CALL ME. HE CALLED BUT DID NOT IDENTIFY HIMSELF AS THE PERSON I ORIGINATED DEALT WITH AT MIDAS SHOP, I KNOW THIS BECAUSE I CALLED THE NUMBER THEY CALLED FROM & IT WAS THE MIDAS SHOP. WENT TO MIDAS, TODAY (8/27/10), THEY ASKED ME TO BRING CAR IN TOMORROW & THEY WOULD PUT BACK OLD SPEED SENSORS & SEE WHAT HAPPENS. THEY THINK IT'S THE CAR'S COMPUTER BUT IN THE MEANTIME I'M OUT A THOUSAND DOLLARS. *TR

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