NHTSA Complaint #10144901 — 2002 VOLKSWAGEN PASSAT

I WENT TO TURN ON 2002 PASSAT VOLKSWAGEN A COUPLE DAYS AGO AND A FLASHING "STOP" CAME ON. I CALLED MY DEALER AFTER CHECKING THE MANUAL AND THEY SAID IT SOUNDED LIKE A PROBLEM WITH THE OIL PICK UP TUBE AND FOR ME NOT TO TURN MY CAR BACK ON BECAUSE IT COULD RUIN THE ENGINE. SO I HAD MY CAR TOWED TO THE DEALER AND THEY INFORMED ME THAT IT IS ONLY UNDER WARRANTY IF I CAN SUPPLY THEM WITH EVERY RECEIPT FROM OWNING THE CAR. I HAVE MISPLACED TWO SO NOW THEY WILL NOT COVER THIS AND IS COSTING ME AROUND $950.00 TO GET THIS FIXED. I HAVE ALWAYS CHANGED MY OIL ON TIME. THIS SEEMS TO BE THERE WAY OF SCREWING THERE SO CALLED VALUED CUSTOMERS. I WAS ON A WEB SITE (MYVWLEMON.COM) AND FOUND NUMEROUS OF PASSAT OWNERS WITH THIS EXACT PROBLEM AND OUT COME. WHY IS THE CONSUMER RESPONSIBLE FOR A POORLY DESIGNED ENGINE? THE HEAT OF THE 1.8L TURBO IS BREAKING THE OIL DOWN CREATING SLUDGE. THEY OBVIOUSLY KNOW OF THIS PROBLEM BECAUSE THEY ISSUED A WARRANTY EXTENSION. HOWEVER, VW OF AMERICA WILL ONLY COVER THE WARRANTY IF THE OWNER CAN PROVIDE EVERY SINGLE RECEIPT, SOMETHING THEY KNOW THAT VERY FEW PEOPLE CAN DO ESPECIALLY IF SOME CHANGE THEIR OWN OIL. THIS IS JUST ONE OF THE PROBLEMS THAT I HAVE DEALT WITH SINCE I BOUGHT BY PASSAT BRAND NEW. CHECKING THE WEBSITE ALSO TELLS ME THIS MAY NOT BE THE LAST OF MY PROBLEMS. *JB