NHTSA Complaint #10141627 — 2002 FORD TAURUS

SUSPENSION:FRONT issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10141627
Vehicle	2002 FORD TAURUS
Component	SUSPENSION:FRONT
Date of Incident	January 14, 2005
Date Filed	November 3, 2005
Mileage	1,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

DT: THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING A VIOLENT VIBRATION IN THE STEERING WHEEL. ALONG WITH THE VIBRATION HEARD A LOUD CLANKING SOUND IN THE FRONT END. THE NOISE AND THE VIBRATION GET WORSE WHEN DRIVING AT 45 MPH OR HIGHER. HE HAD A SITUATION WHERE HE WAS TRYING TO AVOID A ROAD HAZARD AND THE VEHICLE WAS EXTREMELY HARD TO CONTROL. THE VEHICLE HAS BEEN IN THE SHOP SEVERAL TIMES FOR THE PROBLEM. THERE HAS BEEN NO CONCLUSION TO THE PROBLEM. HE HAS BEEN IN CONTACT WITH FORD, AND THEY OFFERED NO FREE REMEDY. DT: DEALER HAD BEEN WORKING WITH THE CONTACT TO FIND THE SOURCE OF THE VIBRATION, WHEN SUDDENLY THEY TOLD HIM THAT THEY DID NOT WANT TO SEE HIM OR HIS VEHICLE IN THEIR DEALERSHIP AGAIN. HE HAS NOT YET DECIDED WHAT APPROACH HE SHOULD TAKE WITH THE VEHICLE.*AK

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