NHTSA Complaint #10137068 — 2004 CHRYSLER PACIFICA

VISIBILITY WE HAVE HAD 6 PARKING LOT COLLISIONS SINCE ACQUIRING OUR CAR IN 2003. THE VISIBILITY WHEN MANEUVERING IS TERRIBLE. WE HAVE PARKED IN THE SAME PARKING LOT FOR 24 YEARS IN A VARIETY OF CARS AND SUV'S AND HAVE NEVER HAD A COLLISION. IN THIS CAR, WE HAVE HAD COLLISIONS RESULTING FROM POOR VISIBILITY WHEN PULLING IN TO PARK, BUT MORE SO WHEN BACKING UP. THE BLIND SPOTS ARE SIGNIFICANT AND DANGEROUS. SO FAR, ONLY OTHER CARS HAVE BEEN DAMAGED BUT OUR CONCERN IS FOR PEDESTRIANS OR CHILDREN THAT MAY BE BEHIND US YET REMAIN UNSEEN WHEN ATTEMPTING TO BACK UP. THE DEALER SAYS THEY HAVE HAD NUMEROUS COMPLAINTS BUT THERE IS NOTHING TO DO. THEY DID OFFER TO SELL US A PARKING ASSIST SENSOR SYSTEM BUT THAT'S ALL. THE CUST SATISFACTION REPRESENTATIVE AT CHRYSLER SAID HE HAD NOT HAD ANY COMPLAINTS LIKE THIS. HE ALSO SAID HE COULD NOT VIEW ANY OTHER REPS INFO- HE WAS JUST ONE PERSON IN A HUGE COMPANY. WHEN I ASKED FOR HIS SUPERVISOR, HE SAID SUPERVISORS DON'T TAKE CALLS. THIS CAR HAS SERIOUS DESIGN FLAWS AND CHRYSLER WILL NOT CORRECT THEM. WE ARE CONCERNED ABOUT THE SAFETY OF OURSELVES AND OTHERS. WE CAN'T WAIT FOR OUR LEASE TO EXPIRE IN OCT 2006, UNTIL THEN WE ARE VERY WORRIED ABOUT USING THIS CAR. I CAN'T EVER ENVISION PURCHASING ANOTHER CHRYSLER PRODUCT AFTER THIS LACK OF COMMITMENT TO VEHICLE SAFETY. *JB