NHTSA Complaint #10110160 — 2004 CHRYSLER PACIFICA

I OWN A 2004 CHRYSLER PACIFICA. MY COMPLAINT DEALS WITH THE TOTAL LACK OF VISIBILITY WHEN ONE IS BACKING UP. SPECIFICALLY, SINCE THE REAR WINDOW IS SO HEAVILY TINTED YOU CANNOT SEE ANY ILLUMINATION THROWN OUT BY THE INADEQUATE BACK-UP LIGHTS. IF THE AREA AROUND THE CAR IS POORLY LIT, ONE CANNOT SEE ANYTHING OR BODY BEHIND YOU. THIS IS VERY DANGEROUS. I HAVE BEEN DRIVING FOR 45 YEARS AND HAVE A VERY GOOD DRIVING RECORD. THIS IS THE MOST DANGEROUS VEHICLE I HAVE EVER DRIVEN!! I WILL NOT DRIVE IT IN THE EVENING ANYMORE DUE TO THE TOTAL LACK OF CONFIDENCE IN THE VEHICLE. INSTEAD, I DRIVE MY WIFE'S HONDA CR-V. ON FEBRUARY 7, 2005 I CALLED CHRYSLER CUSTOMER SERVICE. THE REP SAID THAT I COULD PEEL OFF THE TINTED CELLOPHANE STRIP FROM THE REAR WINDOW. THIS IS LUDICROUS. THE TINT ON THE GLASS IS AN INTEGRAL PART OF THE PANE. HE WAS ABSOLUTELY USELESS. ON FEBRUARY 8, 2005 I COMPLAINED TO MY DEALER. HE WOULD NOT REPLACE THE REAR WINDOW BUT WOULD SELL ME A BACK-UP SENSOR SYSTEM FOR THEIR COST OF $417.00. THE PROBLEM IS NOT SOLVED. THIS IS A PROBLEM OF SAFETY. ALL I WANT IS A WAY OF USING MY CAR 24/7 WITHOUT FEAR OF STRIKING SOMEBODY OR AN OBJECT, THROUGH NO FAULT OF MY OWN. I DO NOT FEEL IT IS APPROPRIATE FOR ME TO PAY FOR THIS SERVICE. I AM TRYING TO SAVE LIVES. PLEASE FEEL FREE TO CONTACT ME, SINCERELY, JOEL F. GARFIELD