NHTSA Complaint #10126204 — 2002 MERCURY MOUNTAINEER VISIBILITY:WINDSHIELD

Complaint Details

ODI Number	10126204
Vehicle	2002 MERCURY MOUNTAINEER
Component	VISIBILITY:WINDSHIELD
Date of Incident	June 22, 2005
Date Filed	June 22, 2005
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

ON NATIONAL TV THERE WAS A RECALL FOR FORD EXPEDITION REGARDING WATER LEAKING FROM THE WINDSHIELD WITH THE INTERIOR BEING SOAKED ON A RAINY DAY. I OWN A MERCURY MOUNTAINEER 2002, AND AM EXPERIENCING THE EXACT SAME PROBLEM FOR ABOUT 5 MONTHS, AND UNTIL RECENTLY IT HAS WORSENED. WHEN I CALLED FORD ON 6/22/05, THEY EXPLAINED THAT MY VEHICLE ID WAS NOT PART OF THE RECALL. I WOULD GREATLY APPRECIATE HAVING THIS INVESTIGATED SINCE IT SEEMED TO BE QUITE DANGEROUS FOR A WINDSHIELD TO BE LEAKING WATER. WHEN I TOUCH THE GLASS WINDSHIELD I CAN ACTUALLY MOVE IT. WHAT IF I HIT A POT HOLE...COULD THE GLASS SHATTER AND BREAK FROM LACK OF STABILITY. I DRIVE DAILY WITH MY THREE CHILDREN, AND AM VERY CONCERNED ABOUT HAVING THE MANUFACTURER FIX THIS PROBLEM. SHOULD I HAVE A NEW WINDSHIELD PUT IN? WILL THIS FIX THE PROBLEM OR JUST TEMPORARILY STOP THE WATER FROM LEAKING INSIDE? I WOULD APPRECIATE ANY DIRECTION IN THIS MATTER.*AK *NM

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