NHTSA Complaint #10118395 — 2004 FORD F-350

ON 16 APRIL 2005 , I TOOK MY F-350 TURBO DIESEL DUALLY IN FOR 10,000 MILE SERVICE ( VEHICLE HAD 9400 MILES) ALSO ASKED TO HAVE LEFT SPEAKER CHECKED AND SCHEDULED AN APPOINTMENT FOR THE RECALL ON THE TRANSMISSION PINS REPLACEMENT. UPON COMPLETION OF 10,000 MILE SERVICE I NOTICED THAT THE VEHICLE WAS MAKING A THUMPING SOUND WHEN DECELERATING ON THE ROAD . WENT BACK TO THE DEALERSHIP AND ASKED THAT THEY CHECK TO SEE IF EVERYTHING WAS BACK IN PLACE , REASON FOR THIS WAS THAT THEY REPLACED THE LEFT SPEAKER AND DID NOT PUT THE DOOR MOLDING BACK ON WHEN THEY GAVE ME BACK THE CAR. SERVICE PERSON ROAD IN THE VEHICLE AND STATED THAT THEY KNEW WHAT THE PROBLEM WAS AND THAT IT WAS LISTED ON THE FORD ENGINEERING WEBSITE, THEY PRINTED OUT THE MEMO STATING IT WAS AN KNOWN PROBLEM AND HAD TO DO WITH THE AIR FILTER VIBRATION AND THAT NO ADJUSTMENT WAS NECESSARY. UPON LEAVING THE DEALERSHIP AGAIN FOR THE THIRD TIME THE NOISE STARTED TO INCREASE IN VOLUME AND THEN WOULD NOT ACCELERATE , I RETURNED AND HAD THE DIESEL MECHANIC TEST DRIVE THE VEHICLE , THE VEHICLE SHOWED NO INDICATION ON DASH PANEL AND SHOWED RPMS INCREASING BUT VEHICLE NOT ACCERATING AND CONTINUING TO MAKE THUMPING VIBRATION NOISE. MECHANIC STATED I WAS NOT GOING ANYWHERE WITH THIS TRUCK . I HAVE A LOANER FROM THE DEALERSHIP AND AS OF TODAY APRIL 25,2005 MY TRUCK IS STILL AT THE DEALERSHIP FOR REPAIRS.*AK