NHTSA Complaint #10108373 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

Complaint Details

ODI Number	10108373
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Date of Incident	November 2, 2004
Date Filed	February 1, 2005
Mileage	69,649 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WA

Consumer Description

ORIGINALLY INFORMED FORD DEALER OF LOUD SHUDDER IN VEHICLE UPON STARTING WHEN COLD AT ABOUT 11,000 MILES AND WAS TOLD THAT IS "NORMAL" FOR THIS TRANSMISSION AND THEY DO NOT KNOW WHAT CAUSES IT--"KEEP ON DRIVING IT." TRANSMISSION OVER-DRIVE LIGHT BEGAN TO FLICKER AT ABOUT 69,400 MILES. FORD SERVICE DEPARTMENT LOOKED INTO THE PROBLEM AND HAD THE VEHICLE FOR REPAIR FOR OVER THREE WEEKS. REPORTED BROKEN SEAL IN TRANS AND WORN TORQUE CONVERTER. TROUBLE "LOCKING OUT" AFTER REPAIR SO THEY REPLACED THE WARPED VALVE BODY.

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