NHTSA Complaint #10204384 — 2002 FORD EXPLORER

I HAVE BEEN DRIVING A 2002 EXPLORER FOR ABOUT 4 YEARS NOW. I AM CURRENTLY EXPERIENCING A MAJOR TRANSMISSION PROBLEM, AND JUST FOUND OUT LAST WEEKEND THAT THE REAR DIFFERENTIAL WAS GOING OUT. NOW, I DON'T KNOW MUCH ABOUT CARS SO I RELY ON OTHERS, BUT WHEN 3 DIFFERENT MECHANICS REPEATEDLY TOLD ME THAT THE REAR DIFFERENTIAL WAS GOING OUT, I THINK THAT MEANS SOMETHING IS WRONG. I WOULD NEVER HAVE GUESSED THAT A TRANSMISSION WOULD GO OUT AFTER JUST 5 YEARS, AND THE REAR DIFFERENTIAL IS JUST ICING ON THE CAKE. THE FACT THAT I HAVE READ SEVERAL OTHER COMPLAINTS REGARDING THIS SAME ISSUE AND YET FORD WANTS TO DO NOTHING ABOUT IT JUST TOTALLY DISGUSTS ME. MY FAMILY ARE VERY LOYAL TO FORD, EVEN HAVE A FEW RELATIVES THAT WORK FOR THEM. FORD NEEDS TO RECOGNIZE THAT THIS IS A MAJOR CONCERN AND DO SOMETHING ABOUT IT. HAVING YOUR TIRES LOCK UP WHILE YOU ARE DRIVING IS A VERY SCARY THING AND HONESTLY I NEVER WANT TO DRIVE THAT VEHICLE AGAIN. *JB