NHTSA Complaint #10095928 — 2004 FORD F-350

ALL OF THE FOLLOWING IS DOCUMENTED ON FORDS COMPUTER SYSTEM THROUGH MAGNUSSENS IN NEWARK, CA. JUNE04, STARTED WITH A ROUGH IDLE PROBLEM TOOK MY 2004 F350 BACK TO DEALER. DID A REFLASH SEEM TO FIX FOR A WHILE. PROGRESSED TO ROUGH AND SEARCHING IDLE. APPROXIMATELY 9 TIMES BACK TO DEALER, EACH TIME EITHER CLEAR CHECK ENGINE LIGHT OR REPLACE PARTS, APPROXIMATELY 7 OR 8 DAYS OUT OF SERVICE FROM JUNE TILL LATE AUGUST, LAST TIME REPLACED THE ENTIRE TURBO ASSEMBLY. EACH TIME JUST REPLACED PARTS, NEVER DID THE DEALERSHIP OR FORD CORPORATE HAVE A DEFINITE ANSWER TO WHAT CAUSED THE PROBLEM. EACH TIME CODE P0299 WAS ON THE CHECK ENGINE. BETWEEN THE 2 AND 9TH INCIDENTS, THE VEHICLE STALLED UNEXPECTEDLY IN THE MIDDLE OF A DOWNHILL COASTING TURN ALMOST RESULTING IN A CRASH EACH TIME. TOTAL OF 5 TIMES, LAST OCCURRENCE OF STALL WAS FIRST TIME VEHICLE PRESENTED ANY PROBLEMS SINCE TURBO REPLACEMENT ON TWO THURSDAYS AGO ON MY WAY TO WORK. AFTER I GOT IN TO WORK I CALLED FORD SUPPORT AND MY DEALERSHIP AND STARTED A REPLACEMENT PROCESS THROUGH WHAT FORD CALLS THE DSB DISPUTE SETTLEMENT BOARD. I AM NOT COMFORTABLE DRIVING THIS PARTICULAR UNIT ANY MORE AND FEAR I MIGHT NOT BE ABLE TO STOP THE VEHICLE SAFELY ONE OF THESE TIMES IT STALLS AND MAY CAUSE INJURY TO MYSELF OR ANOTHER. I HAVE DONE A LOT OF RESEARCH REGARDING OTHERS WHO MIGHT HAVE HAD THIS PROBLEM AND IT LED ME HERE. *JB