NHTSA Complaint #10093612 — 2002 VOLKSWAGEN JETTA EQUIPMENT:APPLIANCE:AIR CONDITIONER

Complaint Details

ODI Number	10093612
Vehicle	2002 VOLKSWAGEN JETTA
Component	EQUIPMENT:APPLIANCE:AIR CONDITIONER
Date of Incident	September 1, 2003
Date Filed	October 5, 2004
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NC

Consumer Description

2002 JETTA TDI DEVELOPED ODOR ON THE INTERIOR AT 20000 MILES. NATIONAL VOLKSWAGEN IN JACKSONVILLE, NC HAS SERVICED PROBLEM SEVERAL TIMES WITHOUT CORRECTION OF ODOR PROBLEM. THEY CLAIM ODOR WILL GO AWAY SINCE THEY CLEANED OUT AIR CONDITIONER BOX BY REMOVING THE ENTIRE DASH. NATIONAL ALSO DISCOVERED PROBLEM IN A NEW 2004 PASSAT. ODOR STILL EXISTS. CAR HAS BEEN DETAILED, SPRAYED WITH NO IMPROVEMENT. VARIOUS PEOPLE HAVE SAT IN CAR AND WITNESSED ODOR. CUSTOMER SERVICE AT VOLKSWAGEN OF AMERICA TAKES WORD OF THE DEALER THAT PROBLEM IS FIXED AND ODOR WILL GO AWAY ONE DAY. *AK

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