NHTSA Complaint #10080534 — 2000 JAGUAR S-TYPE

WE PURCHASED A NEW S-TYPE 2000 JAGUAR. THE CAR NOW HAS 40,000 MILES AND HAS HAD THREE TRANSMISSIONS. STARTING WITH THE SECOND TRANSMISSION, I TRIED TO GET JAGUAR TO STEP UP TO THE PLATE AND ADMIT THIS CAR WAS FAULTY. UNFORTUNATELY NOTHING REALLY HAPPENED. I JUST RECEIVED A ABSURD "THANK YOU FOR CONTACTING JAGUAR" MESSAGE. THE CAR STARTED HAVING PROBLEMS AGAIN ABOUT A MONTH AGO, I TOOK IT IN AND WAS TOLD THE CAR NEEDED A NEW TRANSMISSION. THIS WOULD MAKE THE THRID. THE CAR WAS ALSO OUT OF WARRENTY BY THREE MONTHS WHICH TRANSLATED TO MY PAYING FOR THE $6000 TRANSMISSION. AGAIN, I CONTACTED JAG CORP AND EVEN GOT SO FAR AS TO HAVE A CUSTOMER REP LOOK INTO MY CASE. THEY LOOKED AND DECLINED ANY RESPONSIBILTY. I GOT THE TRANSMISSION REPLACED AND PAID THE 6 GRAND. THE CAR HAS BEEN OUT OF THE SHOP FOR THREE DAYS. IT HAS ITS THIRD TRANSMISSION. YESTERDAY, THE CAR STARTED MAKING NOISE. I CALLED THE DEALER AND WAS TOLD TO HAVE THE CAR TOWED IN. I WAS JUST NOTIFIED THAT THE CAR NEEDS ANOTHER TRANSMISSION. THIS WILL MAKE THE FOURTH. THE THRID ONE WAS ONLY THREE DAYS OLD BEFORE IT WENT OUT. SO FAR WE ARE GETTING ABOUT 10,000 MILES PER TRANSMISSION AND ALL JAG MANAGED TO OFFER WAS $1000 TOWARDS THE THIRD ONE. I CAN NOT BELIEVE ANY CAR MANUFACTURER WOULD THINK SO LITTLE OF ITS CUSTOMERS THAT THEY TURN A COLD EYE TO A CAR THAT SO OBVIOUSLY HAS A MAJOR FAULT. FOUR TRANSMISSIONS IN 40,000 MILES AND THEY CONTINUE TO SAY IT IS NOT THEIR FAULT. I WONDER WHOSE FAULT IT IS? I AM VERY DISPPOINTED IN THE MANUFACTURER AND THIS MODEL. I CURRENTLY AM PURSUING OTHER PROCEDURES TO GET A RESOLUTION TO THIS ONGOING PROBLEM THAT I HAVE BEEN TRYING TO GET JAGUAR TO RESOLVE FOR THREE YEARS. *AK