NHTSA Complaint #10193970 — 2000 JAGUAR S-TYPE

I OWN A 2000 JAGUAR S-TYPE WITH ONLY 42K MILES ON IT. I DRIVE IT ONLY ABOUT 6 WEEKS A YEAR AS IT IS STORED THE REST OF THE YEAR. MY TRANSMISSION IS GONE! MY CAR HAS ONLY BEEN SERVICED BY THE PIEHLER JAGUAR DEALERSHIP. WITHOUT WARNING, THE "GEARSHIFT BOX FAULT" LIGHT CAME ON; THE ENGINE WOULD BANG AND DRAG INTO GEARS. I WAS TOLD THAT THE GEAR SHIFT BOX WAS SEALED THEREFORE DISALLOWING ANYONE TO ADD TRANSMISSION FLUID. SINCE MY CAR HAS ONLY BEEN SERVICED BY JAGUAR, WHY WOULDN'T THE SERVICE MANAGER HAVE INDICATION THAT THE TRANSMISSION WAS GOING. I ASKED THE SERVICE MANAGER IF THERE HAS BEEN ANY RECALLS ON THE JAGUAR TRANSMISSION, AND HE TOLD ME NO. THAT WAS NOT TRUE AS I HAVE FOUND RECALLS CONCERNING THE JAGUAR S-TYPE TRANSMISSIONS. HOWEVER, THE JAGUAR MANAGER WANTS CUSTOMER TO PAY INSTEAD OF DEALER-PAY FOR THE REPLACEMENT OF A NEW TRANSMISSION. THE PRICE QUOTED TO ME IS $4,000 PLUS TAX. I HAD THE DELUXE EXTENDED WARRANTY AND WHEN IT RAN OUT, THIS DEALERSHIP REFUSED TO RENEW ANOTHER EXTENDED WARRANTY. A CAR OF THIS COST AND CALIBER SHOULD NOT HAVE TRANSMISSION PROBLEMS WITH MILEAGE UNDER 50,000 MILES. I WOULD LIKE THE JAGUAR /DEALERSHIP/ OR FORD TO REPLACE THE TRANSMISSION DUE TO THE DEFECTIVE DESIGN IN THE TRANSMISSION DESIGN. THE CAR'S ERROR MESSAGE INDICATED "GEAR SHIFT BOX FAULT". I'VE BEEN TOLD THAT THE JAGUAR TRANSMISSIONS WERE BUILT BY JAGUAR/BEC TRANSMISSIONS WITH A FLAW IN THE DESIGN. THE JAGUAR DEALERSHIP I HAVE MY CAR AT IS PIEHLER JAGUAR IN ROCHESTER, NY. THE SERVICE MANAGER'S NAME IS BRIAN. THE TELEPHONE NUMBER IS 585.671.7909. I WOULD LIKE TO HAVE MY CAR REPAIRED DUE TO THIS FAULT IN TRANSMISSION DESIGN AND PAID FOR BY THE DEALERSHIP OR FORD OR JAGUAR. PLEASE ADVISE. THANK YOU. [XXX] 2000 JAGUAR S-TYPE OWNER. *TR