NHTSA Complaint #10075181 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

Complaint Details

ODI Number	10075181
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Date of Incident	June 1, 2004
Date Filed	June 10, 2004
Mileage	67,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	SC

Consumer Description

MY FORD TRUCK BEGAN MAKING A WHINING NOISE AND DIDN'T SHIFT OUT CORRECTLY. THE FORD TECHNICIAN STATED THAT IT WAS THE TORQUE CONVERTER AND THEY DIDN'T SUGGEST THAT I FIX IT, AND THAT "IT WAS ONLY A GAS SAVER, AND THE TRUCK WOULD BE OKAY WITHOUT IT." AFTER 2 WEEKS THE TRUCK GOT WORST. AFTER RETURNING IT TO THE FORD SERVICE CENTER. I WAS TOLD I NEED A NEW TRANSMISSION. THE TRUCK ONLY HAS 67,000 MILES ON IT. TO REPLACE THE TRANSMISSION COST $2700.00. THE TRUCK IS OFF OF WARRANTY AND FORD WOULD NOT ASSIST WITH ANY TYPE OF HELP DESPITE THE FACT THAT THIS TRUCK SHOULD NOT BE HAVING TRANSMISSION PROBLEMS SO SOON.*AK

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