NHTSA Complaint #10070890 — 2002 VOLKSWAGEN JETTA ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10070890
Vehicle	2002 VOLKSWAGEN JETTA
Component	ENGINE AND ENGINE COOLING
Date of Incident	May 15, 2003
Date Filed	April 22, 2004
Mileage	14,817 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THIS CAR HAS HAD TOO MANY SERIOUS PROBLEMS TO BE LIMITED TO THIS SMALL SPACE. IT IS CLEARLY A LEMON. THESE PROBLEMS SUBSTANTIALLY IMPAIR THE USE AND VALUE OF THE VEHICLE. THE CAR RECEIVED A NEW TRANSMISSION YESTERDAY AFTER WE HAD REPORTED 3 PREVIOUS TIMES THAT THERE IT REMAINED IN REVERSE AFTER SHIFTING INTO DRIVE. EACH TIME WE WERE TOLD IT WAS UNREPRODUCEABLE AND THE COMPLAINT WAS NEVER NOTED ON THE WORK ORDERS. FINALLY, THE DEALERSHIP DID RELENT AND REPLACE THE TRANSMISSION. WE ENCOUNTERED THE SAME TYPE OF TREATMENT WITH THE ENGINE BURNING OIL, AND IT WASN'T UNTIL THE ENGINE RAN COMPLETELY OUT OF OIL, THAT THE DEALER WOULD ADDRESS THE PROBLEM. THE FIRST TIME WE HAD COMPLAINED ABOUT THE OIL WAS 2 MONTHS AFTER WE HAD BOUGHT THE CAR!!!

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