NHTSA Complaint #10062206 — 2004 TOYOTA HIGHLANDER

I HAVE A 2004 TOYOTA HIGHLANDER. ON MY WAY TO GEORGIA ON INTERSTATE 75, WHILE GOING 70 MILES PER HOUR, I ROLLED DOWN THE BACK WINDOWS.THE VEHICLE VIOLENTLY SHOOK AND THE PRESSURE INSIDE WAS PIERCING TO MY EARS, I FELT LIKE THE BACK REAR WINDOW WAS GOING TO BLOW OUT. THE VHEICLE SHOOK SO VIOLENTY, I HAD A VERY HARD TIME KEEPING UNDER CONTROL WHILE I ROLLED UP THE WINDOWS IT SCARED ME SO BAD, I ALMOST LOST CONTROL OF THE VEHICLE. I REQUESTED THAT THE DEALER (COURTESTY TOYOTA) PUT IN WIND BREAKS OR VENTS, OVER THE SIDE WINDOWS SO THAT I WAS ABLE TO ROLL DOWN THE WINDOWS AND DRIVE SAFELY AND THE DEALER REFUSED MY REQUEST. I TOLD THE DEALER, THAT I BELIEVED THIS SITUATION WAS A SAFETY ISSUE AND THEY STILL REFUSED MY REQUEST. I ASKED TO SEE THE SERVICE MANAGER AND THE SERVICE MANAGER TOLD ME HE WAS AWARE OF THE PROBLEM, THAT WIND BREAKS "WOULD NOT HELP" THE SITUATION. HE SAID THAT IF I WOULD PUT DOWN THE FRONT WINDOWS A FIVE OR SIX INCHES, I WOULD NOT HAVE THE WIND PROBLEM IN THE REAR OF THE VEHICLE. I TOLD HIM, I DO NOT ALWAYS WANT THE FRONT WINDOW OPEN, WHEN I AM DRIVING, SOMETIMES, I WOULD JUST LIKE TO HAVE SOME AIR IN THE BACK. (I ALSO SAID, SUPPOSE SOME CHILD IN THE BACK SEAT SUDDENLY DECIDED TO ROLL DOWN THE WINDOW WHILE THE MOTHER WAS DRIVING ON THE INTERSTATE). AT INTERSTATE SPEEDS YOU WILL LOOSE CONTROL OF THE VEHICLE WITH THE WIND AND THE VEHICLE SHAKING SO VIOLENTLY. THE REASON I CHOSE THE HIGHLANDER WAS THAT THE BACK WINDOWS OPENED. I TAKE MY DOGS WITH ME WHEN I TRAVEL AND THEY CAN GET AIR WHILE THEY ARE RIDING IN THE BACK.*AK