NHTSA Complaint #10051379 — 2003 SAAB 9-3 SUSPENSION:REAR

Complaint Details

ODI Number	10051379
Vehicle	2003 SAAB 9-3
Component	SUSPENSION:REAR
Date of Incident	December 19, 2003
Date Filed	December 30, 2003
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

CAR LEASED 9/23/03 AND ONE WEEK AFTER A LOUD RATTLING/KNOCKING NOISE STARTS UP FROM RIGHT REAR. TO DEALER 6 TIMES FOR THIS PROBLEM. RIGHT REAR SHOCK REPLACED TWICE AND ON 12/19/03 DISTRICT SAAB REP CONCLUDED THAT NOISE COMES FROM SHOCK AND IS A NORMAL NOISE. I DISAGREE AND DO NOT UNDERSTAND THIS EXPLANATION. DELEARSHIP WILL NOT MAKE ANY MORE ATTEMPTS TO FIX THIS RATTLING/KNOCKING NOISE. FILED A COMPLAINT WITH SAAB CUSTOMER SERVICE ON 12/23/03 AND HAVE NOT HEARD FROM THEM. AM DISAPPOINTED AND UPSET THAT THE NOISE CAN NOT BE LOCATED AND FIXED.

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