NHTSA Complaint #10047346 — 2004 LEXUS RX330

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10047346
Vehicle	2004 LEXUS RX330
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	November 17, 2003
Date Filed	November 21, 2003
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

SINCE WE PURCHASED THE VEHICLE, THE TRANSMISSION HAS ACTED STRANGE. THE VEHICLE DOES NOT SHIFT SMOOTHLY WHEN CHANGING FROM ONE GEAR TO THE NEXT. WE HAVE TAKEN THE VEHICLE BACK TO THE DEALER. WAS TOLD THE FIRST TIME THAT IS THE WAY THE VEHICLE SHIFTS. AFTER THE PROBLEM GOT WORSE, WE TOOK IT BACK AGAIN. DEALER CONFIRMED THAT WE WERE NOT THE ONLY OWNER THAT HAS COMPLAINED TO THEM ABOUT THE PROBLEM. WAS TOLD TO BRING THE VEHICLE IN AND THEY WOULD RE CALIBRATE THE CHIP THAT CONTROLS THE SHIFTING. GOT THE VEHICLE BACK AFTER THEY WORKED ON IT AND IT DID IMPROVE, BUT STILL NOT WORKING PROPERLY. I AM CONCERNED THAT THIS PROBLEM WILL ONLY GET WORSE AGAIN LIKE IT DID THE FIRST TIME. THIS SHOULD NOT BE HAPPENING TO A 2004 VEHICLE. PLEASE REGISTER MY COMPLAINT AND I'M SURE BASED ON WHAT THE DEALER TOLD US THAT OTHERS ARE HAVING THE SAME PROBLEM. *LA

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