NHTSA Complaint #10313915 — 2004 LEXUS RX330

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I HAVE MY DREAM CAR, 2004 LEXUS RX330. I HAVE HAD SAME TROUBLE. I AM AFRAID OF THE CAR. I HAVE AN OLD FORD RV, I DRIVE INSTEAD OF MY BEAUTIFUL LEXUS. PEOPLE ASK WHY, I TELL THEM I'M AFRAID OF IT. IT LURCHES FORWARD, AND ALSO JUMPS BACK AND FORTH BETWEEN GEARS @ 20MPH. THIS IS AFTER 5 UPDATES IN THE COMPUTER OF THE CAR. I HAVE PUT 200K MILES ON MY OTHER 5 TOYOTAS, AND ALL WENT BEAUTIFULLY! THEN THE DEMON CAR AS I REFER TO IT. I REPORTED IT REPEATEDLY, AND WAS TOLD BY EVERYONE, INCLUDING LONG BEACH TOYOTA HEADQUARTERS, THAT IT WAS WORKING IN THE MANNER IT WAS DESIGNED, IT WAS LEARNING HOW I DRIVE. HORSE PUCKY. I AM A RETIREE OF ATT. I HAD DEFENSIVE DRIVING EVERY YEAR TO DRIVE THEIR CO. VEHICLES. I KNOW HOW TO DRIVE AND AM VERY EXPERIENCED. I ALSO KNOW WHEN THERE IS A BAD PROBLEM. I HAVE 48K MILES ON MY RUNAWAY CAR. IT'S ONLY TRIED TO REALLY RUN AWAY TWICE, BUT SOMEHOW I GOT IT STOPPED, I STUCK IT IN NEUTRAL, FOR SOME UNKNOWN REASON. BACK THEN NO ONE HEARD OF THIS "MESS". I NEVER COMPLAINED TO TOYOTA ABOUT MY CARS, BECAUSE THEY WERE WONDERFUL. THEN, AFTER SAVING FOR 10 YRS, BOUGHT MY DREAM CAR. THE KILLER. I HATE IT, I AM BEGINNING TO HATE TOYOTA. IT'S VERY DISHEARTENING TO ME, TO HAVE THE CAR COMPANY I THOUGHT SO VERY HIGHLY OF, IS TRYING TO SAVE THEIR [XXX] , BY GIVING AMERICA THESE DEFECTIVE CARS. WHEN OUR HWY PATROL OFFICER AND HIS FAMILY, WAS KILLED, I CRIED. ALL THESE YEARS OF SAYING THEY WILL GET CAUGHT, THEY WILL SEE. WHO IS THEY? TOYOTA, AND WHEN THEY HEARD ABOUT IT IN 04, HUSHED IT UP. I KNOW, IF A HWY PATROLMAN CAN'T STOP A RUNAWAY CAR, HOW THE [XXX] CAN THE NORMAL GUY DRIVING IT? SOMEONE PLEASE LISTEN, SOMEONE, PLEASE HELP FIX THIS MESS. SHAME ON YOU, TOYOTA! SHAME ON YOU! DEALERS, HEADQUARTERS, EMPLOYEES THAT LIED ALL THESE YEARS TO US. SHAME ON YOU! MAN UP, AND TELL THE TRUTH. *TR