NHTSA Complaint #10039614 — 2004 LEXUS RX330

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10039614
Vehicle	2004 LEXUS RX330
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	September 25, 2003
Date Filed	September 26, 2003
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DC

Consumer Description

MANY OWNERS OF 2004 RX330 HAVE REPORTED PROBLEMS WITH THE 5-SPEED AUTOMATIC TRANSMISSION. THERE IS A SUBSTANTIAL "LAG" IN SHIFTING AT LOW SPEEDS AROUND 20 MPH WITH OCCASIONAL REPORTS OF THE CAR REVVING TO "REDLINE" WITHOUT THE TRANSMISSION ENGAGING. THIS RESULTS IN THE VEHIBLE BECOMING IMMOBILE IN INTERSECTIONS OR WHEN EXITING TOOLBOOTHS. THERE IS A SIMILAR PROBLEM AT AROUND 40 MPH. IT HAS HAPPENED TO OUR VEHICLE AT LEAST 6 TIMES, TWO OF WHICH NEARLY RESULTED IN AN ACCIDENT FROM BEING "REAR-ENDED." LEXUS HAS RELEASED A SOFTWARE UPGRADE BUT THIS REPORTEDLY HAS NOT CORRECTED THE PROBLEM. AFTER DENYING THAT THERE WAA A TSB FOR THE PROBLEM, THE DEALER SAID THAT IT COULD NOT "RECOMMEND" THE UPGRADE.

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