NHTSA Complaint #10039035 — 2000 JAGUAR S-TYPE POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10039035
Vehicle	2000 JAGUAR S-TYPE
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	April 8, 2003
Date Filed	September 17, 2003
Mileage	34,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	GA

Consumer Description

PURCHASED A 2000 S-TYPE JAGUAR TO FIND THAT THERE IS A DESIGN FLAW. AS A PREVIOUS AUTOMOTIVE ENGINEER, I CAN'T BELIEVE THAT THIS CAN BE ALLOWED TO EXIST. I PARKED MY CAR ON AN INCLINE AND WHEN I TRIED TO LEAVE I COULD NOT PUT IT INTO 'REVERSE', OR ANY GEAR. I PULLED ON THE SHIFTER THUS BREAKING A PIN, CAUSING THE SHIFTER TO 'FREE' FLOAT. I CALLED JAGUAR'S CUSTOMER CARE, WHICH IS GREAT, AND FOUND THAT THEY WERE GOING TO HAVE TO TOW MY CAR TO THE DEALERSHIP. DURING THE PROBLEM SOLVING QUESTIONS THEY ASKED, THEY STATED "WAS I ON AN INCLINE". I RESPONDED "YES". THEY THEN PROCEEDED TO INFORM ME THAT THE "FIX" WAS TO GET OUT OF THE CAR AND ROCK IT BACK AND FORTH TO RELEASE THE PRESSURE ON THE TRANSMISSION/SHIFTER. THAT ON INCLINES THE CAR WILL GET STUCK, SO GET OUT AND PUSH IT. MY CAR HAD THE SHIFTER COMPLETELY REPLACED AND THE DEALER WAS AWARE OF THIS ISSUE WITH THIS CAR. SINCE THEN I'VE HAD THIS HAPPEN 2 MORE TIMES. I WAS TOLD TO PUT ON THE PARKING BRAKE THEN SHIFT TO PARK WHILE ON ANY TYPE OF INCLINE (> A FEW DEGREES). I'VE HAD THAT TOLD TO ME BY THREE JAGUAR CUSTOMER SERVICE SPECIALISTS. I LOVE THIS CAR. WHY CAN'T THEY FIX THIS! IT'S EMBARRASSING AND DANGEROUS! SOMEONE CAN BE SERIOUSLY HURT. *JB

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#10249971 — November 26, 2008 — I FINANCED A JAGUAR IN FEBRUARY 2008 AND HAVE HAD A PROBLEM FROM ALMOST THE BEGINNING WITH THE GEARSHIFT, GETTING OUT...

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