NHTSA Complaint #10028811 — 2000 DODGE DURANGO SUSPENSION:FRONT

Complaint Details

ODI Number	10028811
Vehicle	2000 DODGE DURANGO
Component	SUSPENSION:FRONT
Date of Incident	June 3, 2003
Date Filed	July 22, 2003
Mileage	29,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MS

Consumer Description

WHEN GOING OVER RIPPLES OR BUMPS IN THE ROAD AT AROUND 15 TO 35 MPH, YOU CAN HEAR A STRANGE KNOCKING NOISE COMING FROM THE RIGHT FRONT SUSPENSION. ALSO, YOU CAN NOTICE THE LOOSENESS IN THE SUSPENSION WHEN GOING OVER RIPPLES WHEN MAKING A SHARP RIGHT TURN. A TOTAL OF 3 TIMES VEHICLE HAS BEEN IN SHOP (KIMS OF LAUREL). THE 1ST TIME I TOOK TO BE SERVICE, THE DEALER MADE A FALSE STATEMENT THAT THE ROTORS NEEDED TURNING (I WAS CHARGE FOR TURNING ROTORS WHEN THAT WASN'T THE PROBLEM. AFTER COMPLAINING, CHARGES WERE WAIVED). I WAS WITHOUT OUT VEHICLE THE 2ND TIME FOR A TOTAL OF 18 DAYS AND THE PROBLEM STILL WASN'T SOLVED. HAD TO TAKE VEHICLE BACK THE 3RD TIME AND AS SOON AS I DROVE OFF LOT, THE LOOSENESS AND KNOCKING NOISE WAS VERY NOTICEABLE WHEN GOING OVER BUMBS. PROBLEM STILL EXISTS. VERY UNHAPPY WITH SERVICE.*AK

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