2021 ZERO SR/S — Problems, Recalls & Safety Data
N/A
Safety Rating
1
Owner Complaint
0
Recalls
3
Service Bulletins
0
Investigations
Overview of the 2021 ZERO SR/S
The 2021 ZERO SR/S has received a total of 1 safety complaint filed with the National Highway Traffic Safety Administration (NHTSA). 3 technical service bulletins have been issued by Zero Motorcycles Inc. for this model year. The most commonly reported problem area is the Electrical System12v24v48v Battery (1 complaint).
Recalls for the 2021 ZERO SR/S
There are no recalls on file with NHTSA for the 2021 ZERO SR/S. No Active Recalls
Owner Complaints for the 2021 ZERO SR/S
1 complaint has been filed with NHTSA for the 2021 ZERO SR/S. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System12v24v48v Battery | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2021 Zero SR/S Motorcycle. The contact stated while riding 40 MPH with the motorcycle in Eco Mode, he released the throttle and felt the motorcycle stall and lose power. The contact was able to pull over. The motorcycle was taken to the dealer and the battery and control unit were replaced; however, the motorcycle was not functioning as designed. The manufacturer was contacted and stated that the motorcycle operated as designed. The failure mileage was 1,000. The contact stated that the bike still remains at the shop because it is still malfunctioning. A replacement and a refund have been requested from both the dealer and the manufacturer; all requests were denied.
Safety Rating for the 2021 ZERO SR/S
NHTSA has not yet tested the 2021 ZERO SR/S in its New Car Assessment Program.
Technical Service Bulletins for the 2021 ZERO SR/S
Zero Motorcycles Inc. has issued 3 technical service bulletins (TSBs) for the 2021 ZERO SR/S. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
Dealer News 102925 — FUEL/PROPULSION SYSTEM
Dealer notification of release of new firmware for specific motorcycles.
Cypher III FW — ELECTRICAL SYSTEM
Zero Motorcycles Firmware Release Notes October 26, 2022 MY20/21/22/23 Cypher III MBB Rev 27/6 BMU Rev 6/4 BMS Rev 21 Fixes an issue in ride mode display.
Cypher III Firmw — ELECTRICAL SYSTEM
Zero Motorcycles will release new firmware for all motorcycles using the Cypher III operating system. This release improves functionality of certain hibernation functions, long term storage and resolves an issue that caused Stability Control faults to falsely trigger.
NHTSA Investigations for the 2021 ZERO SR/S
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the ZERO SR/S
- 2020 ZERO SR/S — 1 complaint
- 2021 ZERO SR/S (current)
- 2022 ZERO SR/S — 0 complaints