NHTSA Complaint #11488421 — 2021 ZERO SR/S
ELECTRICAL SYSTEM:12V/24V/48V BATTERY issue reported to NHTSA
Complaint Details
| ODI Number | 11488421 |
| Vehicle | 2021 ZERO SR/S |
| Component | ELECTRICAL SYSTEM:12V/24V/48V BATTERY |
| Date of Incident | |
| Date Filed | |
| Mileage | 1,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CO |
Consumer Description
The contact owns a 2021 Zero SR/S Motorcycle. The contact stated while riding 40 MPH with the motorcycle in Eco Mode, he released the throttle and felt the motorcycle stall and lose power. The contact was able to pull over. The motorcycle was taken to the dealer and the battery and control unit were replaced; however, the motorcycle was not functioning as designed. The manufacturer was contacted and stated that the motorcycle operated as designed. The failure mileage was 1,000. The contact stated that the bike still remains at the shop because it is still malfunctioning. A replacement and a refund have been requested from both the dealer and the manufacturer; all requests were denied.