2020 ZERO SR/S — Problems, Recalls & Safety Data
N/A
Safety Rating
1
Owner Complaint
1
Recall
1
Service Bulletin
0
Investigations
Overview of the 2020 ZERO SR/S
The 2020 ZERO SR/S has received a total of 1 safety complaint filed with the National Highway Traffic Safety Administration (NHTSA). There has been 1 recall campaign affecting this vehicle, covering issues with EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH. 1 technical service bulletin have been issued by Zero Motorcycles Inc. for this model year. The most commonly reported problem area is the Service Brakes Hydraulic (1 complaint).
Recalls for the 2020 ZERO SR/S
NHTSA has recorded 1 recall for the 2020 ZERO SR/S, potentially affecting up to 659 vehicles.
Recall 20V704000 — EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
| 659 vehicles affected
Defect: Zero Motorcycles Inc. (Zero) is recalling certain 2020 SR/F and SR/S motorcycles. The front brake switch can fail from water getting into the switch.
Consequence: An inoperable front brake switch will not illuminate the brake light when the rider applies the front brakes. Following vehicles may not realize the motorcycle is braking. Cruise control will not shut off with the application of the front brakes. Both conditions increase the risk of a crash.
Remedy: Zero will notify owners, and dealers will the replace the front brake switch, free of charge. The recall began November 30, 2020. Owners may contact Zero customer service at 1-888-841-8085. Zero's number for this recall is SV-ZMC-021-020.
View full details →Owner Complaints for the 2020 ZERO SR/S
1 complaint has been filed with NHTSA for the 2020 ZERO SR/S. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Service Brakes Hydraulic | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2020 Zero SR/S motorcycle. The contact stated that while riding at an undisclosed speed and coming to a full stop, the rear brake was applied; however, the motorcycle rolled backward. The motorcycle was taken to the dealer where it was diagnosed that the rear brake and caliper were engaged while riding, causing the rear brake and caliper to melt. The dealer informed the contact that the rear brake and caliper needed to be replaced. The motorcycle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,200.
Safety Rating for the 2020 ZERO SR/S
NHTSA has not yet tested the 2020 ZERO SR/S in its New Car Assessment Program.
Technical Service Bulletins for the 2020 ZERO SR/S
Zero Motorcycles Inc. has issued 1 technical service bulletin (TSBs) for the 2020 ZERO SR/S. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
New Firmware 5-2 — ELECTRICAL SYSTEM
Today, May 2, 2023, Zero Motorcycles has released a new firmware version for all motorcycles utilizing the Cypher III operating system.
NHTSA Investigations for the 2020 ZERO SR/S
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the ZERO SR/S
- 2020 ZERO SR/S (current)
- 2021 ZERO SR/S — 1 complaint
- 2022 ZERO SR/S — 0 complaints