Vehicle Safety Data

2022 WESTERN STAR 5700 — Problems, Recalls & Safety Data

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N/A

Safety Rating

3

Owner Complaints

3

Recalls

ACTIVE RECALL

7

Service Bulletins

0

Investigations

Overview of the 2022 WESTERN STAR 5700

The 2022 WESTERN STAR 5700 has received a total of 3 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 4 recall campaigns affecting this vehicle, covering issues with EQUIPMENT:OTHER:LABELS, STEERING:LINKAGES:TIE ROD ASSEMBLY. 7 technical service bulletins have been issued by Daimler Trucks North America, LLC for this model year. The most commonly reported problems involve the Forward Collision Avoidance Automatic Emergency Braking (1 complaint), Service Brakes (1 complaint), and Vehicle Speed Control (1 complaint).

Recalls for the 2022 WESTERN STAR 5700

NHTSA has recorded 4 recalls for the 2022 WESTERN STAR 5700, potentially affecting up to 33,607 vehicles.

Recall 22V338000 — EQUIPMENT:OTHER:LABELS

| 185 vehicles affected

Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements...

Consequence: An overloaded vehicle can increase the risk of a crash.

Remedy: Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933.

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Recall 21V369000 — STEERING:LINKAGES:TIE ROD ASSEMBLY

| 8,482 vehicles affected

Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner 114SD, 122SD, Business Class M2, Cascadia, 108SD, Western Star 4900, 4700, 5700, Custom Chass RV Chassis, Custom Chass S2 Chassis, Custom Chass XC Chassis, Custom Chass XB Chassis, and Custom Chass MT Chassis. The tie rod clamps may be loose, which could result in loose tie rod ends that...

Consequence: Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.

Remedy: Dealers will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-888.

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Recall 21V256000 — STEERING:LINKAGES:TIE ROD ASSEMBLY

| 12,470 vehicles affected

Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Cascadia, Business Class M2, 114SD, 108SD, 122SD, Custom Chass S2 Chassis, Custom Chass XB Chassis, Custom Chass XC Chassis, and Custom Chass MT Chassis Western Star 4700, 4900, 5700 vehicles. The steering arm and tie rod bolts may have a defective seam that can fracture.

Consequence: A fractured bolt may cause a loss of steering, increasing the risk of a crash.

Remedy: DTNA will notify owners, and dealers will replace the tie rod arm and steering arm bolts, free of charge. The recall began on June 10, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is...

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Recall 21V256000 — STEERING:CRITICAL FASTENERS

| 12,470 vehicles affected

Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Cascadia, Business Class M2, 114SD, 108SD, 122SD, Custom Chass S2 Chassis, Custom Chass XB Chassis, Custom Chass XC Chassis, and Custom Chass MT Chassis Western Star 4700, 4900, 5700 vehicles. The steering arm and tie rod bolts may have a defective seam that can fracture.

Consequence: A fractured bolt may cause a loss of steering, increasing the risk of a crash.

Remedy: DTNA will notify owners, and dealers will replace the tie rod arm and steering arm bolts, free of charge. The recall began on June 10, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is...

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Owner Complaints for the 2022 WESTERN STAR 5700

3 complaints have been filed with NHTSA for the 2022 WESTERN STAR 5700. Below is a breakdown by vehicle component.

Forward Collision Avoidance Automatic Emergency Braking
Complaints: 1 2 Injuries
Service Brakes
Complaints: 1 2 Injuries
Vehicle Speed Control
Complaints: 1 2 Injuries

Most Recent Complaints

#11524877 | FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | | N/A miles 2 Injuries
We ordered a Western Star WITHOUT collision mitigation and when we got the truck it had a WABCO CMS. We have had nothing but problems of hard breaking on overpasses and bridges and false readings of cars on the other side of highway. The truck has been in FYDA Freightliner for about a month total and they "can't find anything wrong". Their suggestion was us to remove a bullguard and drive a few runs without it. The truck is inconsistent with it's safety feature, which again we have complained about since day ONE since we didn't want it to begin with.
#11524877 | SERVICE BRAKES | | N/A miles 2 Injuries
We ordered a Western Star WITHOUT collision mitigation and when we got the truck it had a WABCO CMS. We have had nothing but problems of hard breaking on overpasses and bridges and false readings of cars on the other side of highway. The truck has been in FYDA Freightliner for about a month total and they "can't find anything wrong". Their suggestion was us to remove a bullguard and drive a few runs without it. The truck is inconsistent with it's safety feature, which again we have complained about since day ONE since we didn't want it to begin with.
#11524877 | VEHICLE SPEED CONTROL | | N/A miles 2 Injuries
We ordered a Western Star WITHOUT collision mitigation and when we got the truck it had a WABCO CMS. We have had nothing but problems of hard breaking on overpasses and bridges and false readings of cars on the other side of highway. The truck has been in FYDA Freightliner for about a month total and they "can't find anything wrong". Their suggestion was us to remove a bullguard and drive a few runs without it. The truck is inconsistent with it's safety feature, which again we have complained about since day ONE since we didn't want it to begin with.

Safety Rating for the 2022 WESTERN STAR 5700

NHTSA has not yet tested the 2022 WESTERN STAR 5700 in its New Car Assessment Program.

Technical Service Bulletins for the 2022 WESTERN STAR 5700

Daimler Trucks North America, LLC has issued 7 technical service bulletins (TSBs) for the 2022 WESTERN STAR 5700. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

CXA 4_25_DPF Outlet Temp — ENGINE

CX Advocate for DPF Outlet Temp High Gen5 DD15 ENGINES

SF658 — EQUIPMENT

Field Service Campaign for Integrated Predictive Powertrain Control ECU. Certain vehicles requesting Intelligent Powertrain Management, were shipped without the Integrated Predictive Powertrain Control (IPPC) module required to enable the feature. The IPPC module will be installed and software updated.

SS3097-FTL2022 — POWER TRAIN

Service Solution for ShipShort Intelligent Powertrain Management (IPM). Due to electronic control supply shortages, vehicles shipped without the Intelligent Powertrain Predictive Cruise (IPPC) module. The purpose of the IPPC module is to improve fuel efficiency when the Predictive Cruise Control feature is enabled. Not having the IPM does not affect...

CALWS31-001 — WHEELS

Customer Advisory Letter for 4-Hook Chain Hanger Replacement.

PM Sensor Shrtg — ELECTRICAL SYSTEM

Supply chain shortage notice. Model Year 2022 Freightliner, Western Star, Freightliner Custom Chassis, and Thomas Built Bus vehicles manufactured with the following engines have been built without a Particulate Matter (PM)/Soot sensor: •DD15 Gen 5 (Gats 2.0) (with a June 2021 or later GHG build date) •DD13 Gen4 (1-box) (with...

PM Sensor Shrtg — ENGINE AND ENGINE COOLING

Supply chain shortage notice. Model Year 2022 Freightliner, Western Star, Freightliner Custom Chassis, and Thomas Built Bus vehicles manufactured with the following engines have been built without a Particulate Matter (PM)/Soot sensor: •DD15 Gen 5 (Gats 2.0) (with a June 2021 or later GHG build date) •DD13 Gen4 (1-box) (with...

21TS-02 — EQUIPMENT ADAPTIVE/MOBILITY

Technical Service Letter for GHG17 DD16 Vehicles Equipped with Global Aftertreatment (GATS). some GHG17 DD16 powered vehicles will be equipped with the Global Aftertreatment System (GATS), instead of a 1-Box aftertreatment.

NHTSA Investigations for the 2022 WESTERN STAR 5700

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the WESTERN STAR 5700

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Other WESTERN STAR Models

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