2021 WESTERN STAR 5700 — Problems, Recalls & Safety Data
N/A
Safety Rating
0
Owner Complaints
7
Recalls
6
Service Bulletins
0
Investigations
Overview of the 2021 WESTERN STAR 5700
The 2021 WESTERN STAR 5700 has received a total of 0 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 9 recall campaigns affecting this vehicle, covering issues with EQUIPMENT:OTHER:LABELS, STEERING:LINKAGES:TIE ROD ASSEMBLY, ELECTRICAL SYSTEM:WIRING. 6 technical service bulletins have been issued by Daimler Trucks North America LLC for this model year.
Recalls for the 2021 WESTERN STAR 5700
NHTSA has recorded 9 recalls for the 2021 WESTERN STAR 5700, potentially affecting up to 48,360 vehicles.
Recall 22V338000 — EQUIPMENT:OTHER:LABELS
| 185 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements...
Consequence: An overloaded vehicle can increase the risk of a crash.
Remedy: Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933.
View full details →Recall 21V369000 — STEERING:LINKAGES:TIE ROD ASSEMBLY
| 8,482 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner 114SD, 122SD, Business Class M2, Cascadia, 108SD, Western Star 4900, 4700, 5700, Custom Chass RV Chassis, Custom Chass S2 Chassis, Custom Chass XC Chassis, Custom Chass XB Chassis, and Custom Chass MT Chassis. The tie rod clamps may be loose, which could result in loose tie rod ends that...
Consequence: Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.
Remedy: Dealers will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-888.
View full details →Recall 21V206000 — ELECTRICAL SYSTEM:WIRING
| 5,111 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.
Consequence: Damage to the ground harness may cause an engine stall, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-880.
View full details →Recall 21V206000 — ELECTRICAL SYSTEM:WIRING
| 5,111 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.
Consequence: Damage to the ground harness may cause an engine stall, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-880.
View full details →Recall 21V256000 — STEERING:LINKAGES:TIE ROD ASSEMBLY
| 12,470 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Cascadia, Business Class M2, 114SD, 108SD, 122SD, Custom Chass S2 Chassis, Custom Chass XB Chassis, Custom Chass XC Chassis, and Custom Chass MT Chassis Western Star 4700, 4900, 5700 vehicles. The steering arm and tie rod bolts may have a defective seam that can fracture.
Consequence: A fractured bolt may cause a loss of steering, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the tie rod arm and steering arm bolts, free of charge. The recall began on June 10, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is...
View full details →Recall 21V256000 — STEERING:CRITICAL FASTENERS
| 12,470 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Cascadia, Business Class M2, 114SD, 108SD, 122SD, Custom Chass S2 Chassis, Custom Chass XB Chassis, Custom Chass XC Chassis, and Custom Chass MT Chassis Western Star 4700, 4900, 5700 vehicles. The steering arm and tie rod bolts may have a defective seam that can fracture.
Consequence: A fractured bolt may cause a loss of steering, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the tie rod arm and steering arm bolts, free of charge. The recall began on June 10, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is...
View full details →Recall 21V018000 — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
| 133 vehicles affected
Defect: Daimler Trucks North America, LLC (DTNA) is recalling 2021 Western Star 4700 and 5700, Freightliner Business Class M2, Cascadia, and Custom Chassis XC Chassis vehicles manufactured with a certain steering arm configuration with air disc brakes identified by the axle assembly supplier. On certain vehicles, one of the six brake caliper mounting bolts on the driver side steer axle may...
Consequence: The loose bolt could result in the other caliper bolts to loosen. Insufficiently tightened bolts may not provide adequate clamping force between the brake caliper and brake anchor plate, resulting in reduced brake effectiveness, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect and repair as necessary, free of charge. The recall began March 17, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-873.
View full details →Recall 20V660000 — SUSPENSION:REAR:AXLE:SPINDLE
| 1,411 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Freightliner Cascadia, 2021 Freightliner 108SD, 114SD and Business Class M2 and Western Star 4700, 4900 and 5700 vehicles. The steer axle spindle nut snap-ring locking feature may be incorrectly installed or missing from the left spindle nut at the spindle.
Consequence: A missing or improperly installed locking snap ring can result in wheel-end failure and potentially a wheel-off/separation condition, increasing the risk of crash.
Remedy: DTNA will notify owners, and dealers will inspect the hub cap plug, and reinstall or replace of the snap-ring as needed, free of charge. The recall began December 18, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number...
View full details →Recall 20V281000 — ELECTRICAL SYSTEM:WIRING
| 2,987 vehicles affected
Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.
Consequence: An engine stall may increase the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the ground harness, free of charge. This recall began June 23, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-852.
View full details →Owner Complaints for the 2021 WESTERN STAR 5700
No complaints have been filed with NHTSA for the 2021 WESTERN STAR 5700.
Safety Rating for the 2021 WESTERN STAR 5700
NHTSA has not yet tested the 2021 WESTERN STAR 5700 in its New Car Assessment Program.
Technical Service Bulletins for the 2021 WESTERN STAR 5700
Daimler Trucks North America LLC has issued 6 technical service bulletins (TSBs) for the 2021 WESTERN STAR 5700. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
21TS-02 — EQUIPMENT
Technical Service Letter for GHG17 DD16 Vehicles Equipped with Global Aftertreatment (GATS). some GHG17 DD16 powered vehicles will be equipped with the Global Aftertreatment System (GATS), instead of a 1-Box aftertreatment.
21TS-02 — ENGINE AND ENGINE COOLING
Technical Service Letter for GHG17 DD16 Vehicles Equipped with Global Aftertreatment (GATS). some GHG17 DD16 powered vehicles will be equipped with the Global Aftertreatment System (GATS), instead of a 1-Box aftertreatment.
TechTalk7730 — WHEELS
Tech Talk discussion on DIFF LOCK SPEED LIMIT.
TechTalk7730 — EQUIPMENT
Tech Talk discussion on DIFF LOCK SPEED LIMIT.
WSTCAE176-2020 — EQUIPMENT
Removable Front Tow Hook Changes
SBW42-013 — SERVICE BRAKES, AIR:DRUM:SHOES/LININGS
Western Star Service Bulletin for Meritor Steer Axle Drum Brake Squeal. Some Western Star 5700 vehicles equipped with Meritor steer axle drum brakes with a front axle rating less than 13,300 lb (6038 kg) have experienced brake squealing noise when the service brakes are applied at lower speeds. NOTE: This...
NHTSA Investigations for the 2021 WESTERN STAR 5700
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the WESTERN STAR 5700
- 2016 WESTERN STAR 5700 — 0 complaints
- 2017 WESTERN STAR 5700 — 0 complaints
- 2018 WESTERN STAR 5700 — 1 complaint
- 2019 WESTERN STAR 5700 — 2 complaints
- 2020 WESTERN STAR 5700 — 1 complaint
- 2021 WESTERN STAR 5700 (current)
- 2022 WESTERN STAR 5700 — 3 complaints
Other WESTERN STAR Models
- WESTERN STAR 4900 — 26 total complaints
- WESTERN STAR 4700 — 10 total complaints
- WESTERN STAR WESTERN STAR — 7 total complaints
- WESTERN STAR CONSTELLATION — 5 total complaints
- WESTERN STAR 4900EX — 4 total complaints
- WESTERN STAR 4964 — 4 total complaints
- WESTERN STAR CONVENTIONAL — 4 total complaints
- WESTERN STAR 47X — 2 total complaints