2011 VOLKSWAGEN TIGUAN — Problems, Recalls & Safety Data

My 2011 Volkswagen Tiguan was included in the Volkswagen clock spring safety recall. According to Volkswagen’s records, the recall repair was completed in 2016. The same defect has now reoccurred: the steering wheel controls, horn, and driver airbag are disabled again due to a failed clock spring. This is a reoccurring safety defect that directly affects the airbag system. The airbag warning light is on, and the driver airbag is currently non‑functional. I contacted Volkswagen corporate, and they confirmed that my VIN was included in the original recall and that the repair was performed. However, they are refusing to repair the defect again, stating that the recall is “closed” and the warranty extension has expired, even though the original recall remedy has failed and the safety defect has returned. Volkswagen also declined to provide a written denial. I am reporting this because the recall remedy appears to be inadequate, and the safety defect has not been resolved. The vehicle is unsafe to drive with the airbag disabled. The clock spring failure disables the airbag, horn, and steering‑wheel controls. The defect matches the symptoms described in the original recall. The failure occurred without any modification or damage to the steering wheel area. Volkswagen refuses to authorize a second repair despite the safety risk.

⁠The contact owns a 2011 Volkswagen Tiguan. The contact stated that while driving at 45 MPH, the engine stalled. After several attempts, the vehicle started however the vehicle drove slowly. The contact was able to pull to the side of the road. The vehicle was towed to the contact's residence and then towed to an independent mechanic where it was diagnosed that the engine failed. The manufacturer was notified of the failure. The contact was informed that the fuel pump was previously repaired. The vehicle was towed back to the residence and was not repaired. The contact mentioned that the horn and the instrument panel failed to function. The failure mileage was unknown. 137,000.

My Tiguan randomly shuts down or stalls while driving. I have come very close to accidents because It is in the middle of the road where I can't pull over, people coming around a curve behind me that may not have time to brake, specifically RV's and Semi-trucks. It is terrifying. I have maintained my vehicle meticulously and payed thousands in repairs only to be told by dealerships and VW corporate offices that there is nothing they will or can do and that there are no recalls and out of warranty. However...There WAS one in 2014 citing DANGEROUS to drive because of stalling. According to KBB. I don't know what else to do and I am not able to get a new vehicle.

My Tiguan randomly shuts down or stalls while driving. I have come very close to accidents because It is in the middle of the road where I can't pull over, people coming around a curve behind me that may not have time to brake, specifically RV's and Semi-trucks. It is terrifying. I have maintained my vehicle meticulously and payed thousands in repairs only to be told by dealerships and VW corporate offices that there is nothing they will or can do and that there are no recalls and out of warranty. However...There WAS one in 2014 citing DANGEROUS to drive because of stalling. According to KBB. I don't know what else to do and I am not able to get a new vehicle.

My Tiguan randomly shuts down or stalls while driving. I have come very close to accidents because It is in the middle of the road where I can't pull over, people coming around a curve behind me that may not have time to brake, specifically RV's and Semi-trucks. It is terrifying. I have maintained my vehicle meticulously and payed thousands in repairs only to be told by dealerships and VW corporate offices that there is nothing they will or can do and that there are no recalls and out of warranty. However...There WAS one in 2014 citing DANGEROUS to drive because of stalling. According to KBB. I don't know what else to do and I am not able to get a new vehicle.