2020 TOYOTA HIGHLANDER Structure Problems

The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V72000 (Structure). The vehicle was taken to the dealer; however, the contact was informed that the recall could not be performed due to a damaged bumper clip. In addition, the contact stated that the vehicle was taken to the dealer several times, however the recall repair was not performed. The manufacturer was made aware of the failure and a case was filed. The manufacturer denied performing the recall repair.

See attached document for complaint.

The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure). The contact stated while driving at approximately 40 MPH, the front bumper detached from the vehicle. The vehicle was taken to a dealer where it was diagnosed that the upper and lower bumper, underpinning, wheel well assembly covers, and other unknown parts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 89,000.

The contact owns a 2020 Toyota Highlander. The contact stated while driving 60-65 MPH and changing lanes, the front lower bumper cover suddenly separated from the vehicle. The contact pulled over to the side of the road. The vehicle was taken to the dealer, where the front lower bumper cover assembly was replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 23V72000 (Structure) which the contact related to the failure. The manufacturer was contacted for reimbursement, but the manufacturer denied reimbursement. The failure mileage was unknown.

The contact owns a 2020 Toyota Highlander. The contact stated while driving approximately 50 MHP, the contact's husband became aware that there was unknown part had loosened on the front of the vehicle. The contact pulled over to the side of the road and upon inspecting the vehicle, the contact became aware that the front bumper assembly was detaching. The vehicle was taken to an independent mechanic however, the vehicle was not repaired due to the cost. The contact then received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000. Parts distribution disconnect.

The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front lower bumper cover had detached on the front passenger's side and was swinging while driving. The vehicle was taken to the dealer, who informed the contact that the vehicle needed to be repaired at an auto body collision shop due to a crack on the front lower bumper cover, prior to the recall repair. The contact stated that the dealer failed to honor the recall repair because the recall repair involved repairing or replacing the upper and lower front bumper covers as necessary, free of charge. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was...

The contact owns a 2020 Toyota Highlander. The contact stated while inspecting the vehicle after an oil change, she noticed that the front lower bumper assembly was detached and was hanging down. Additionally, there was an abnormal sound coming from the front of the vehicle while driving. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) and the vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall repair could not be performed unless she paid a fee to repair a scratch on the bumper. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,000. Parts distribution disconnect.

The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure), however, the part to repair was unavailable. The contact stated that the manufacturer exceeded a reasonable time to remedy the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Toyota Highlander. The contact was informed by an independent mechanic that the front bumper had begun to detach from the vehicle on the driver's and passenger’s side ends of the vehicle. The vehicle was taken to a dealer but was later referred to an independent body shop for service. The contact then discovered that the vehicle was included in NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.