NHTSA Complaint #11706127 — 2020 TOYOTA HIGHLANDER

The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V72000 (Structure). The vehicle was taken to the dealer; however, the contact was informed that the recall could not be performed due to a damaged bumper clip. In addition, the contact stated that the vehicle was taken to the dealer several times, however the recall repair was not performed. The manufacturer was made aware of the failure and a case was filed. The manufacturer denied performing the recall repair.