2015 TESLA MODEL S Equipmentelectricalinfotainmentvideo Touchscreenmonitorunit Problems

The contact owns a 2015 Tesla Model S. The contact stated while adjusting the temperature in the vehicle, the infotainment screen froze. The contact stated that several minutes later the screen started operating normally. The vehicle was taken to the dealer and the dealer stated that the screen and the console needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 168,000.

The contact owns a 2015 Tesla Model S. The contact stated while driving approximately 15 MPH and slowing for a traffic light or signal, the vehicle infotainment system activated and then froze. The contact stated that the digital screen remained viewable however, the touch screen functionality was unresponsive to the touch. The contact stated that once the screen had frozen, he could not access the functions controlled by the touch screen. The contact stated that the failure required a full re-boot of the system. The contact stated that the re-boot time averaged eight to ten minutes. The contact had taken the vehicle to a local dealer, where it was diagnosed physically, and over the air, and determined that the infotainment center console needed to be replaced and the main computer processer needed to be upgraded. The vehicle had not been repaired. The manufacturer had been informed of the failure. The...

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT THE MEDIA CONTROL UNIT DISPLAYED MESSAGE THAT THE CENTER DISPLAY STORAGE DEVICE WAS DEGRADED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,200.