2024 SUBARU IMPREZA Steering Problems

Part 1 Today is January, 28, 2026 How it all started. My appointment was Tuesday, June 10th, 2025 at 10:15 am. During my last oil change, I was informed by Chris that an alignment would be needed to correct the rear passenger wheel showing -2.4 camber. I asked Chris could I go ahead and schedule the service repair now. Chris replied, you will have to schedule the appointment after you leave. Isn’t it strange that I’m already at the dealership and being told a repair is needed, but I can’t schedule the appointment while I’m there, I have to leave to schedule an appointment. So I brought the vehicle back in for the service at a later date, and the wheel in question was not even corrected. When I mentioned this to the lady handling the paperwork, she went and asked someone about it. She came back and pointed to...

SUBARU STRUT ISSUE PART 2 Today is January, 28, 2026 To Whom this may concern, and all parties involved at Peltier Subaru, location 3200 S Southwest Loop 323, Tyler, TX 75701 I regret to inform you that you failed to address my many concerns regarding my vehicle. This caused me to be out of pocket on multiple occasions, with regards to my safety, and my family’s safety when in the vehicle with me. I even drove up there regarding a premature worn tire, to show you the tire and a receipt. I asked about being reimbursed for the tire, and was told I would be reimbursed as soon as finance or human resources was in you guys would take care of it. You haven’t taken care of it, and for that, you now owe more than just one tire. Also, because you never fixed the initial problem, and we agreed...

Part 3 SUBARU STRUT ISSUE I called the service department at Peltier Subaru and told them what happened and that I should be reimbursed for the tire. I was told that I needed to bring the tire in so that it could be inspected, along with the car to make there wasn’t something else going on. I talked with the service manager and he talked with his manager, who okayed a reimbursement verbally to me which was witnessed by the service manager. They said a check would be mailed from the finance department, which never happened. Supposedly they inspected the vehicle while I was in the lobby, and they found nothing, nothing at all. Basically this was another waste of time and money on my part. I live an hour away, they don’t give you a gas card, or even wash your car, just you have a good day sir,...

PART 4 SUBARU STRUT ISSUE How come no one can tell me what’s actually wrong. Was this a faulty part or was it not installed correctly, who knows, no one can tell me. The strut was loose and I could hear it rattling or jolting on many occasions before I knew that’s what it was. Was it not torqued to specs, installed in hurry, or defective part. They had my car for atleast a week the first time, so why not take the time to fix it right. The fact remains though, the problem was never initially fixed. You again let me drive an unsafe vehicle which caused premature wear on the tire, and god knows what else. On multiple occasions of inspections you said you found nothing or the vehicle was fine, when it wasn’t. This has created anxiety for me when driving my car, and visiting your facility....