NHTSA Complaint #11713919 — 2024 SUBARU IMPREZA

SUBARU STRUT ISSUE PART 2 Today is January, 28, 2026 To Whom this may concern, and all parties involved at Peltier Subaru, location 3200 S Southwest Loop 323, Tyler, TX 75701 I regret to inform you that you failed to address my many concerns regarding my vehicle. This caused me to be out of pocket on multiple occasions, with regards to my safety, and my family’s safety when in the vehicle with me. I even drove up there regarding a premature worn tire, to show you the tire and a receipt. I asked about being reimbursed for the tire, and was told I would be reimbursed as soon as finance or human resources was in you guys would take care of it. You haven’t taken care of it, and for that, you now owe more than just one tire. Also, because you never fixed the initial problem, and we agreed that if you fixed the problem I would rescind my negative review. So now my initial review will stand for good, along with all this new information. On Saturday November 22nd, 2025 I had a flat on the way home, but was not far from my house. I was able to use my portable air compressor to put air in the tire, but had to repeat this process about 5 times before making it home because the air was escaping so fast. It also rained that weekend so I didn’t even take the tire until that Tuesday the 25th of November 2025. After taking the tire off and inspecting everything, the evidence was clear that this was caused by the car being out of tolerance and being overlooked by the service department on multiple occasions, even after bringing it to their attention with their own documentation of it. The tire shop in Tatum did not have the tire size I needed, so I drove to henderson and got one for $100 from M AND R ECONOMY TIRES LLC, located at 1000 US HIGHWAY 79 N, HENDERSON, TX 75652, PHONE: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)