NHTSA Complaint #11713925 — 2024 SUBARU IMPREZA

PART 4 SUBARU STRUT ISSUE How come no one can tell me what’s actually wrong. Was this a faulty part or was it not installed correctly, who knows, no one can tell me. The strut was loose and I could hear it rattling or jolting on many occasions before I knew that’s what it was. Was it not torqued to specs, installed in hurry, or defective part. They had my car for atleast a week the first time, so why not take the time to fix it right. The fact remains though, the problem was never initially fixed. You again let me drive an unsafe vehicle which caused premature wear on the tire, and god knows what else. On multiple occasions of inspections you said you found nothing or the vehicle was fine, when it wasn’t. This has created anxiety for me when driving my car, and visiting your facility. I don’t feel comfortable or trust this dealership, service department, or any staff there. I can feel the awkwardness with every visit and the bias that has now been created, but I did not create it, all I did was document and report my experience. Let my complaint serve as record and as a reference for any future complaints, investigations, or similar concerns that others may report.