2021 SUBARU CROSSTREK Steering Problems

The contact owns a 2021 Subaru Crosstrek. The contact stated while driving at various speeds, the steering wheel was difficult to turn in either direction. Several unknown warning lights were illuminated. In addition, the contact stated that the vehicle was repaired under an unidentified recall; however, the recall repair failed to prevent a failure. The contact stated that upon further inspection, the vehicle occasionally experienced an abnormal battery energy consumption, although the battery was previously recharged. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

I just leased a new '21 Crosstrek Limited. With only 90 miles on the car, while driving on the highway using the adaptive cruise control and lane keep assist, the vehicle started aggressively jerking over towards semi trucks (while going 70mph)- I had to give significant input to not be pulled into a semi truck. I turned off the feature then turned back on. Again, it was hard jerking only towards semi trucks. Drove back to the dealership. Their mechanic took for a drive and said the exact same thing, that it was "sketchy" and jerking towards semi trucks. It was suggested I bring back if the "condition persists" which would mean risking a fatal collision with a semi. I contacted the GM of the dealership and explained what was happening and he said to being back again and they'd get a field tech from Subaru to test. Their service...

THE LANE KEEPING FEATURE WILL RANDOMLY CAUSE THE VEHICLE TO VEER TOWARDS THE CENTER LINE AT A VARIETY OF SPEEDS AND UNDER A VARIETY OF CONDITIONS, REQUIRING IMMEDIATE DRIVER CORRECTION TO AVOID CROSSING THE CENTER LINE. NO ACCIDENT HAS OCCURRED BUT THE SYSTEM IS NOW DEACTIVATED. IN ADDITION, THE COLLISION AVOIDANCE SYSTEM DOES NOT RELIABLY ACQUIRE A VEHICLE AHEAD IF THAT VEHICLE IS STOPPED AND THE SPEED DIFFERENTIAL IS >30-40 MPH. WITHOUT DRIVER MANUAL BRAKING, A CRASH WOULD OCCUR.