2019 SUBARU ASCENT Structure Problems

The contact owns a 2019 Subaru Ascent. The contact stated that while driving at 35MPH, the struts were impacted hard which caused the vehicle to shake the dashboard. No warning lights as illuminated. The vehicle was taken to the dealer where they could not diagnose the failure and would not take apart the vehicle to inspect the strut. The manufacturer was made aware of the failure but refused to let the dealer work on the vehicle but offered to give 6,000 dollars on the new vehicle because the vehicle was nonrepairable. The failure mileage was approximately 39,634.

The contact owns a 2019 Subaru Ascent. The contact stated that the front passenger’s and driver’s side doors were difficult to open due to large gaps in the doors caused by improper welding. The contact also stated that an abnormal line had formed on the moonroof without incident while the vehicle was stationary. Upon investigation, the contact discovered NHTSA Campaign Number: 18V508000 (Structure) which she linked to the failure. The dealer was notified of the failure and stated that the cause of the failure was due to human error. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 30,920.

THE HOOD OF THE CAR POPPED UP TWICE WHEN DRIVING INTO A HEAD WIND ON THE HIGHWAY. IT SUDDENLY POPS UP AN INCH OR TWO AS IF IT IS ABOUT TO OPEN. THIS HAPPENED ON OUR FIRST TRIP ON THE INTERSTATE. I TOOK IT IN - THE DEALER COULD FIND NOTHING WRONG - AND ADJUSTED THE BUMPERS. THE NEXT TRIP DRIVING 65 INTO A CROSS WIND IT POPPED UP AGAIN. WE HAD TO STOP BOTH TIMES TO CLOSE THE HOOD AND WERE RELIEVED IT DID NOT COME ALL THE WAY UP. I WONDER IF THE LATCH IS NOT SUFFICIENT FOR THE DESIGN TO HANDLE A STRONG WIND. *TR THE CONSUMER REQUESTED TO WITHDRAW COMPLAINT STATING THAT THE LATCH DID NOT COME UNDONE. THE HOOD OF THE VEHICLE FLEXED UP AFETR BEING BLOWN BY STRONG WIND. *JS