NHTSA Complaint #11539164 — 2019 SUBARU ASCENT
STRUCTURE issue reported to NHTSA
Complaint Details
| ODI Number | 11539164 |
| Vehicle | 2019 SUBARU ASCENT |
| Component | STRUCTURE |
| Date of Incident | |
| Date Filed | |
| Mileage | 39,634 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
The contact owns a 2019 Subaru Ascent. The contact stated that while driving at 35MPH, the struts were impacted hard which caused the vehicle to shake the dashboard. No warning lights as illuminated. The vehicle was taken to the dealer where they could not diagnose the failure and would not take apart the vehicle to inspect the strut. The manufacturer was made aware of the failure but refused to let the dealer work on the vehicle but offered to give 6,000 dollars on the new vehicle because the vehicle was nonrepairable. The failure mileage was approximately 39,634.
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