2009 SATURN OUTLOOK — Problems, Recalls & Safety Data
N/A
Safety Rating
262
Owner Complaints
7
Recalls
32
Service Bulletins
1
Investigation
Overview of the 2009 SATURN OUTLOOK
The 2009 SATURN OUTLOOK has received a total of 262 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 7 recall campaigns affecting this vehicle, covering issues with STRUCTURE:BODY:HATCHBACK/LIFTGATE, SEAT BELTS, AIR BAGS:SIDE/WINDOW. 32 technical service bulletins have been issued by General Motors, LLC for this model year. The most commonly reported problems involve the Exterior Lighting (71 complaints), Electrical System (42 complaints), and Steering (42 complaints).
Recalls for the 2009 SATURN OUTLOOK
NHTSA has recorded 7 recalls for the 2009 SATURN OUTLOOK, potentially affecting up to 5,072,582 vehicles.
Recall 15V415000 — STRUCTURE:BODY:HATCHBACK/LIFTGATE
| 691,144 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected...
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15,...
View full details →Recall 14V266000 — SEAT BELTS
| 1,339,355 vehicles affected
Defect: General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the...
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice...
View full details →Recall 14V118000 — AIR BAGS:SIDE/WINDOW
| 1,176,407 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a...
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at...
View full details →Recall 10V375000 — SEAT BELTS
| 207,210 vehicles affected
Defect: GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO...
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT...
View full details →Recall 10V240000 — ELECTRICAL SYSTEM
| 1,365,070 vehicles affected
Defect: GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS...
Consequence: IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.
Remedy: DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE...
View full details →Recall 09V073000 — POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
| 276,729 vehicles affected
Defect: GENERAL MOTORS IS RECALLING 276,729 MY 2009 BUICK ENCLAVE, CHEVROLET COBALT, HHR, MALIBU, TRAVERSE, GMC ACADIA, PONTIAC G5, G6 AND SATURN AURA AND OUTLOOK PASSENGER VEHICLES. THESE VEHICLES FAIL TO COMPLY WITH FEDERAL MOTOR VEHICLES SAFETY STANDARD 102, "TRANSMISSION SHIFT POSITION SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT", AND FMVSS 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION". ON SOME OF THESE...
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT AND ENSURE THAT THE SHIFT CABLE ADJUSTMENT CLIP IS FULLY ENGAGED. IN THE EVENT THAT THE CLIP DOES NOT ENGAGE, THE SHIFT CABLE WILL BE REPLACED FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR...
View full details →Recall 08V615000 — SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
| 16,667 vehicles affected
Defect: GM IS RECALLING 16,667 MY 2009 BUICK ENCLAVE, CHEVROLET TRAVERSE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES FOR FAILING TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, 'SEAT BELT ASSEMBLIES.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A SAFETY BELT BUCKLE IN THE SECOND OR THIRD ROW THAT IS MISSING A RIVET.
Consequence: IN A VEHICLE CRASH, IF THE RIVET IS MISSING, THE BUCKLE MAY SEPARATE FROM THE MOUNTING STRAP, INCREASING THE RISK OF INJURY TO THE PASSENGER.
Remedy: DEALERS WILL INSPECT THE SAFETY BELT BUCKLES IN THE SECOND AND THIRD ROWS, AND REPLACE THEM IF NECESSARY. THE RECALL BEGAN ON NOVEMBER 26, 2008. OWNERS MAY CONTACT BUICK AT 1-866-608-8080; CHEVROLET AT 1-800-630-2438; GMC AT 1-866-996-9463; SATURN AT 1-800-972-8876;...
View full details →Owner Complaints for the 2009 SATURN OUTLOOK
262 complaints have been filed with NHTSA for the 2009 SATURN OUTLOOK. Below is a breakdown by vehicle component.
Most Recent Complaints
The contact owns a 2009 Saturn Outlook. The contact stated that stated while driving at an undisclosed speed, the vehicle made an abnormal sound and stalled. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed and determined that the timing belt had failed and needed to be replaced. The dealer was notified of the failure and informed the contact that the vehicle was not covered under GM Campaign Number: 10287C since the campaign had expired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
I was driving and my car started to lurch and went into reduced power mode. I quickly pulled over and turned off the engine. It was towed into the shop, and we found that the timing chain had broken. We had just had our engine mounts replaced and the oil changed. The vehicle has been well maintained. I have seen the issue with the timing chain failure is a common problem in Saturns/GM from internet research. It looks like there was a service bulletin to bring the car in if Service light comes on and you “think” it’s due to premature wear of timing chain. Now we are told the engine needs to be replaced because it was damaged by the timing chain failure and it seems like a known defect that should be covered because it exceeded the value of the car to have such a fix.
UNKNOWN We have only had this vehicle for approximately 4 months and have had soon many issues but the electrical system has been a problem non stop
UNKNOWN We have only had this vehicle for approximately 4 months and have had soon many issues but the electrical system has been a problem non stop
UNKNOWN We have only had this vehicle for approximately 4 months and have had soon many issues but the electrical system has been a problem non stop
Safety Rating for the 2009 SATURN OUTLOOK
NHTSA has not yet tested the 2009 SATURN OUTLOOK in its New Car Assessment Program.
Technical Service Bulletins for the 2009 SATURN OUTLOOK
General Motors, LLC has issued 32 technical service bulletins (TSBs) for the 2009 SATURN OUTLOOK. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
PIT4534G — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
This Preliminary Information communication provides information to the technician about vehicle that have the Driver Information Center button inoperative. Technician will insure the connectors to the Instrument Panel Cluster and the DIC witch are connected and then remove the (IPC/DSPLY) fuse. Reinstall the fuse after a few seconds to return...
PIT5099E — VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
08-08-44-015G — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
This informational bulletin provides information on Inappropriate Warranty Claims Submitted for Damaged Radios and IPCs
07-00-89-021Q — TRAILER HITCHES
THIS INFORMATIONAL BULLETIN IS TO INFORM DEALERS OF SPECIAL PROCEDURES NECESSARY WHEN TOWING A TRAILER OR WHEN TOWING THE VEHICLE BEHIND A RECREATIONAL VEHICLE.
PI0620A — POWER TRAIN
This preliminary informational bulletin provides technicians diagnostic and repair information for GM recommending that the fluid be changed to DEXRON®-VI automatic transmission fluid when a steering gear assembly is replaced for any reason.
PIP5191A — EQUIPMENT ADAPTIVE/MOBILITY
This Preliminary Information communication provides information to the technician about vehicles that have a ticking noise on cold start after sitting more than 6 hours. Technician will inspect the oil pump pick-up tube to block seal being compressed. It the seal is compressed replace the seal and retest.
08-03-10-004B — WHEELS
This informational bulletin communicates comprehensive instructions to GM Dealers and authorized GM Accessory Distributor/Installers as to the proper methods for mounting, balancing, and installing accessory wheels and tires.
SBC-14329 — STEERING:HYDRAULIC POWER ASSIST SYSTEM
BUICK/CHEVROLET/GMC/SATURN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. POWER STEERING PUMP WEAR CONDITION CAUSES AN INTERMITTENT DROP IN HYDRAULIC PRESSURE OF POWER STEERING CAUSING LOSS OR REDUCTION IN STEERING ASSIST. MODEL 2007-2011 ACADIA, 2007-10 OUTLOOK, 2008-11 ENCLAVE, 2009-11 TRAVERSE. *PE UPDATED 1/13/15. *PE
PIE-0299 — AIR BAGS
SATURN/BUICK/GMC/CHEVROLET: COMPLETION OF PRODUCT SAFETY CAMPAIGN #14030, REGARDING VEHICLES ARRIVING, WITH AIRBAG LIGHT ON, AT DEALERSHIP. MODEL 2008-2013 ENCLAVE, TRAVERSE, ACADIA, OUTLOOK. *PE
PIP4919C — ENGINE
This Preliminary Information communication provides information to the technician about vehicles that may have black smoke on a cold start. A dual-pulse injection strategy is utilized during engine cold start to reduce the time required to bring the catalytic converter up to operating temperature. This split injection strategy lasts for...
Showing 10 of 32 technical service bulletins.
NHTSA Investigations for the 2009 SATURN OUTLOOK
NHTSA has opened 1 investigation into potential safety defects in the 2009 SATURN OUTLOOK.
Other Model Years of the SATURN OUTLOOK
- 2007 SATURN OUTLOOK — 728 complaints
- 2008 SATURN OUTLOOK — 926 complaints
- 2009 SATURN OUTLOOK (current)
- 2010 SATURN OUTLOOK — 23 complaints
Other SATURN Models
- SATURN ION — 5,467 total complaints
- SATURN VUE — 3,269 total complaints
- SATURN SL — 2,891 total complaints
- SATURN AURA — 2,222 total complaints
- SATURN LS — 1,885 total complaints
- SATURN SKY — 623 total complaints
- SATURN SC1 — 554 total complaints
- SATURN SC — 379 total complaints