2019 RAM PROMASTER CITY — Problems, Recalls & Safety Data
N/A
Safety Rating
5
Owner Complaints
1
Recall
13
Service Bulletins
0
Investigations
Overview of the 2019 RAM PROMASTER CITY
The 2019 RAM PROMASTER CITY has received a total of 5 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There has been 1 recall campaign affecting this vehicle, covering issues with EXTERIOR LIGHTING:TURN SIGNAL. 13 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Air Bags (1 complaint), Electrical System (1 complaint), and Electrical System Instrument Clusterpanel (1 complaint).
Recalls for the 2019 RAM PROMASTER CITY
NHTSA has recorded 1 recall for the 2019 RAM PROMASTER CITY, potentially affecting up to 23,853 vehicles.
Recall 21V728000 — EXTERIOR LIGHTING:TURN SIGNAL
| 23,853 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence: The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
Remedy: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
View full details →Owner Complaints for the 2019 RAM PROMASTER CITY
5 complaints have been filed with NHTSA for the 2019 RAM PROMASTER CITY. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Air Bags | 1 | 1 | 0 | 2 | 0 |
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Electrical System Instrument Clusterpanel | 1 | 0 | 0 | 0 | 0 |
| Steering | 1 | 0 | 0 | 0 | 0 |
| Structure | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The entire dash went black and is no longer operational.
The contact owns a 2019 Ram Promaster City. The contact stated that after experiencing a flat tire, it was discovered that the spare tire could not be removed or released from the spare tire mounting section of the vehicle. The vehicle was taken to the local dealer who cut the tire storage section in order to remove the spare tire. The cause of the failure was not determined. The manufacturer was not yet notified of the failure. The failure mileage was 20,000.
I WAS DESCENDING A STEEP HILL MAKING A LEFT TURN FIRST TIME IT HAPPENED AND I HEARD A NOISE AND I FELT CHATTERING IN THE STEERING WHEEL. SECOND AND THIRD OCCURRED ON FLAT GROUND MAKING 90 DEGREE TURN ALL THREE INCIDENTS HAPPENED ON CITY STREETS.
THE SPEEDOMETER STOPPED WORKING... *TR
I WAS IN A 40 TO 50 MPH COLLISION ON I-880 FRW IN MILPITAS, CALIFORNIA. FULL FRONT IMPACTED/ FAILURE TO DEPLOY. RAIN , RUSH HOUR , TRAFFIC , ACCIDENT, MY FAULT, I CHANGED LANE TO AVOID ONE ACCIDENT AND SMACKED INTO FAR RIGHT SLOW LANE INTO BACK OF A CAR. MY DODGE, PROMASTER-2019 FAILED TO DEPLOY. I TOOK THE STEERING WHEEL IN THE TEETH , BROKE BOTH MY HANDS. ATTENTION!!! 2019'S ARE NOT YET ON RECALL LIST. PLEASE RESPOND XXXX ACCIDENT (DECEMBER 4, 2019) I CAN ONLY TESTIFY TO MY OWN DIRECT EXPERIENCE WITH VIN/ XXXX. COMMERCIAL VAN 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Safety Rating for the 2019 RAM PROMASTER CITY
NHTSA has not yet tested the 2019 RAM PROMASTER CITY in its New Car Assessment Program.
Technical Service Bulletins for the 2019 RAM PROMASTER CITY
Chrysler (FCA US, LLC) has issued 13 technical service bulletins (TSBs) for the 2019 RAM PROMASTER CITY. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
21-037-20 — POWER TRAIN:TRANSMISSION CASE/HOUSING
Transmission Case Oil Leak This bulletin involves tightening the lower transmission bolts to updated torque specifications to possibly eliminate a leak at the case split line of the transmission. Customers may notice (possibly transmission) fluid leaking on the ground from the left front of the vehicle.
21-037-20 — POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:SEALS/GASKETS
Transmission Case Oil Leak This bulletin involves tightening the lower transmission bolts to updated torque specifications to possibly eliminate a leak at the case split line of the transmission. Customers may notice (possibly transmission) fluid leaking on the ground from the left front of the vehicle.
21-037-20 — POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Transmission Case Oil Leak This bulletin involves tightening the lower transmission bolts to updated torque specifications to possibly eliminate a leak at the case split line of the transmission. Customers may notice (possibly transmission) fluid leaking on the ground from the left front of the vehicle.
S2008000067 — FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
MIL Lamp On, No Start
S2008000067 — ENGINE
MIL Lamp On, No Start
9004229 — BACK OVER PREVENTION
SENSOR, Map For MAP sensor diagnostic trouble code DTC P0069, please contact FCA Redacted Content prior to repair. If no response in 15 minutes, proceed with repair.
08-123-19 REV. A — ELECTRICAL SYSTEM
Flash: Body Control Module (BCM) Enhancements This bulletin involves updating the Body Control Module (BCM) with the latest available software. Customer may experience one or more of the following: A warning on the Electronic Vehicle Information Center (EVIC) stating that the running lights are out. Further inspection reveals all lights...
08-123-19 — ELECTRICAL SYSTEM
Flash: Body Control Module (BCM) Enhancements This bulletin involves updating the Body Control Module (BCM) with the latest available software. Customer may experience the following:A warning on the Electronic Vehicle Information Center (EVIC) stating that the running lights are out. Further inspection reveals all lights are functional. Battery state of...
9004151 — STRUCTURE
MODULE, Body Controller Prior to replacing any Body Control Module (BCM), please call Craig Cowing at (248) 309-7956 for root cause assistance. If no response in 15 minutes, proceed with repair.
18-068-19 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0300 - Multiple...
Showing 10 of 13 technical service bulletins.
NHTSA Investigations for the 2019 RAM PROMASTER CITY
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the RAM PROMASTER CITY
- 2015 RAM PROMASTER CITY — 43 complaints
- 2016 RAM PROMASTER CITY — 36 complaints
- 2017 RAM PROMASTER CITY — 25 complaints
- 2018 RAM PROMASTER CITY — 19 complaints
- 2019 RAM PROMASTER CITY (current)
- 2020 RAM PROMASTER CITY — 1 complaint
- 2021 RAM PROMASTER CITY — 6 complaints
- 2022 RAM PROMASTER CITY — 4 complaints
Other RAM Models
- RAM 1500 — 15,786 total complaints
- RAM 2500 — 7,223 total complaints
- RAM 3500 — 3,311 total complaints
- RAM PROMASTER — 739 total complaints
- RAM 5500 — 194 total complaints
- RAM 4500 — 64 total complaints
- RAM PROMASTER 2500 — 52 total complaints
- RAM PROMASTER 3500 — 30 total complaints