2014 RAM 4500 — Problems, Recalls & Safety Data

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N/A

Safety Rating

10

Owner Complaints

2 Fires

9

Recalls

ACTIVE RECALL

50

Service Bulletins

0

Investigations

Overview of the 2014 RAM 4500

The 2014 RAM 4500 has received a total of 10 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 14 recall campaigns affecting this vehicle, covering issues with WHEELS:LUGS/NUTS/BOLTS/STUDS. 50 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Engine (5 complaints), Electrical System (1 complaint), and Fuelpropulsion System (1 complaint).

Recalls for the 2014 RAM 4500

NHTSA has recorded 14 recalls for the 2014 RAM 4500, potentially affecting up to 20,888,245 vehicles.

Recall 21V398000 — WHEELS:LUGS/NUTS/BOLTS/STUDS

| 447,985 vehicles affected

Defect: Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.

Consequence: Wheel separation can cause a vehicle crash.

Remedy: Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign...

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Recall 21V398000 — WHEELS:LUGS/NUTS/BOLTS/STUDS

| 447,985 vehicles affected

Defect: Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.

Consequence: Wheel separation can cause a vehicle crash.

Remedy: Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign...

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Recall 21V398000 — WHEELS:LUGS/NUTS/BOLTS/STUDS

| 447,985 vehicles affected

Defect: Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.

Consequence: Wheel separation can cause a vehicle crash.

Remedy: Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign...

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Recall 18V332000 — ELECTRICAL SYSTEM:SOFTWARE

| 4,815,661 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...

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Recall 18V332000 — VEHICLE SPEED CONTROL:CRUISE CONTROL

| 4,815,661 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...

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Recall 18V332000 — ELECTRICAL SYSTEM:WIRING

| 4,815,661 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...

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Recall 17V821000 — POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT

| 1,482,874 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle...

Consequence: Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.

Remedy: Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this...

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Recall 17V562000 — ENGINE AND ENGINE COOLING:ENGINE:DIESEL

| 443,874 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2013-2017 RAM 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, equipped with Cummins 6.7L Turbo Diesel engines that have Concentric-brand water pumps without a vent hole. These water pumps may leak coolant.

Consequence: The leaking water pump can increase the risk of an engine compartment fire.

Remedy: Chrysler will notify owners, and dealers will replace the water pumps, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T51.

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Recall 17V824000 — EQUIPMENT

| 61,791 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may...

Consequence: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or...

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Recall 15V459000 — AIR BAGS:FRONTAL

| 1,059,444 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Ram 1500, 2500, 3500, 4500, and 5500 trucks manufactured January 18, 2011, to October 7, 2014, and equipped with the Electronic Vehicle Information Center option. The affected vehicles have a steering wheel wiring harness that may rub against the driver air bag module retainer spring.

Consequence: This abrasion may result in an electrical short that could cause driver's frontal air bag to unexpectedly deploy. Inadvertent deployment of the air bag may increase the risk of injury and the possibility of a vehicle crash.

Remedy: Chrysler will notify owners, and dealers will inspect, repair as necessary, and secure the steering wheel wiring harness. Additionally, protective caps will be added to the air bag retainer spring ends. These repairs will be done free of charge. The...

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Recall 15V461000 — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

| 1,416,903 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle...

Consequence: Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

Remedy: Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to...

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Recall 15V290000 — TIRES

| 1,771 vehicles affected

Defect: Chryser (FCA US LLC) is recalling certain model year 2014-2015 Ram 4500 and 5500 cab chassis trucks manufactured August 20, 2013, to January 27, 2015 and equipped with 6.4L Hemi engines. The affected vehicles have a maximum governed speed of 106 mph but are fitted with tires that are only rated for a maximum speed of 87 mph.

Consequence: If the vehicle exceeds the tires' maximum speed rating, the tires may suddenly fail, increasing the risk of a crash.

Remedy: Chrysler has notified owners, and dealers will correct the electronic control unit software to limit the vehicle's speed to 87 mph, free of charge. The recall began on June 10, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's...

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Recall 14V635000 — FUEL SYSTEM, DIESEL

| 315,325 vehicles affected

Defect: Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2014 Ram 2500, 3500, 4500, and 5500 trucks manufactured March 27, 2009, to September 5, 2013. In the affected vehicles, the electrical connectors of the diesel fuel heater may overheat.

Consequence: If the connectors overheat, the fuel heater may leak fuel, increasing the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will replace the harness side connector with a silver plated beryllium copper terminal service kit, and inspect the fuel heater for leaks, replacing it as necessary, free of charge. Chrysler issued interim notification to...

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Recall 14V635000 — ENGINE AND ENGINE COOLING:ENGINE:DIESEL

| 315,325 vehicles affected

Defect: Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2014 Ram 2500, 3500, 4500, and 5500 trucks manufactured March 27, 2009, to September 5, 2013. In the affected vehicles, the electrical connectors of the diesel fuel heater may overheat.

Consequence: If the connectors overheat, the fuel heater may leak fuel, increasing the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will replace the harness side connector with a silver plated beryllium copper terminal service kit, and inspect the fuel heater for leaks, replacing it as necessary, free of charge. Chrysler issued interim notification to...

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Owner Complaints for the 2014 RAM 4500

10 complaints have been filed with NHTSA for the 2014 RAM 4500. Below is a breakdown by vehicle component.

Most Recent Complaints

#11415786 | ENGINE | | 125,000 miles Fire
TL* THE CONTACT OWNED A 2011 RAM 4500. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, IT CAUGHT ON FIRE WHILE SITTING IN HIS WORK PARKING LOT. DUE TO THE PROXIMITY TO THE FIRE, THE VEHICLE PARKED IN FRONT OF HIS VEHICLE ALSO CAUGHT FIRE. A BYSTANDER HAD CALLED THE FIRE DEPARTMENT WHO THEN ARRIVED TO THE SCENE TO EXTINGUISH THE FIRE. UPON EXITING HIS BUILDING, THE CONTACT DISCOVERED IT WAS HIS VEHICLE THAT CAUGHT FIRE. NO INJURIES WERE REPORTED AS A RESULT OF THE FIRE AND THE CONTACT WAS UNCERTAIN IF A FIRE REPORT WAS FILED. THE VEHICLE HAD YET TO BE TOWED AND REMAINED AT THE SCENE. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT HIS VEHICLE HAD BEEN PLACED UNDER NHTSA CAMPAIGN NUMBER: 14V635000(ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL); HOWEVER, THE CONTACT STATED THAT HE NEVER RECEIVED A NOTIFICATION ABOUT THE RECALL. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE VEHICLE WAS DESTROYED DUE TO THE FIRE. THE FAILURE MILEAGE WAS 125,000.
#11415786 | FUEL/PROPULSION SYSTEM | | 125,000 miles Fire
TL* THE CONTACT OWNED A 2011 RAM 4500. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, IT CAUGHT ON FIRE WHILE SITTING IN HIS WORK PARKING LOT. DUE TO THE PROXIMITY TO THE FIRE, THE VEHICLE PARKED IN FRONT OF HIS VEHICLE ALSO CAUGHT FIRE. A BYSTANDER HAD CALLED THE FIRE DEPARTMENT WHO THEN ARRIVED TO THE SCENE TO EXTINGUISH THE FIRE. UPON EXITING HIS BUILDING, THE CONTACT DISCOVERED IT WAS HIS VEHICLE THAT CAUGHT FIRE. NO INJURIES WERE REPORTED AS A RESULT OF THE FIRE AND THE CONTACT WAS UNCERTAIN IF A FIRE REPORT WAS FILED. THE VEHICLE HAD YET TO BE TOWED AND REMAINED AT THE SCENE. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT HIS VEHICLE HAD BEEN PLACED UNDER NHTSA CAMPAIGN NUMBER: 14V635000(ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL); HOWEVER, THE CONTACT STATED THAT HE NEVER RECEIVED A NOTIFICATION ABOUT THE RECALL. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE VEHICLE WAS DESTROYED DUE TO THE FIRE. THE FAILURE MILEAGE WAS 125,000.
#11281958 | ELECTRICAL SYSTEM | | 342,000 miles
HEATER WILL WORK WHEN IT WANTS TO I HAVE CHANGED BLOWER AND RESISTOR STILL KICKS OFF FOR NO REASON
#11268100 | ENGINE | | 50,000 miles
MY OIL PAN IT RUSTING OUT FAST. NOTHING ON THE WHOLE TRUCK IS RUSTED AT ALL, ONLY MINOR SURFACE RUST. THE OIL PAN IS RUSTING VERY FAST AND THE TRUCK IS NOW LEAKING OIL. I BROUGHT THE TRUCK TO GOODBROTHERS DODGE AND THEY QUOTED ME THE REPAIRS TO BE AROUND 1200.00. I DROPPED THE TRUCK OFF AND THE NEXT DAY THEY SAID THE OIL PAN THEY ORDERED IS DENTED AND THEY NEED TO ORDER ANOTHER. THEN 4 DAYS LATER THEY SAID THEY COULDN'T DO THE JOB AND REPLACE THE OIL PAN. THEY SAID I NEED TO FIND SOMEONE ELSE TO FIX IT. I BOUGHT THE TRUCK FROM THEM AND NOW THEY CAN'T FIX, AND IT APPEARS TO ME THAT THIS IS A DEFECTIVE OIL PAN IN THE FIRST PLACE BECAUSE IT SHOULDN'T BE RUSTED LIKE IT IS. NOTHING ON THE WHOLE TRUCK IS RUSTED LIKE THIS.
#11256913 | ENGINE | | 93,881 miles
TL* THE CONTACT OWNS A 2014 RAM 4500. WHILE THE CONTACT'S EMPLOYEE WAS DRIVING 30 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE BEGAN TO DECELERATE. THE VEHICLE DID NOT SHUT OFF. THE DRIVER TOOK THE VEHICLE TO MCPEEK'S CHRYSLER DODGE JEEP RAM OF ANAHEIM (LOCATED AT 1221 S AUTO CENTER DR, ANAHEIM, CA 92806, (714) 635-2340) WHERE IT WAS DIAGNOSED THAT THE TURBO CHARGER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 93,881.

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Safety Rating for the 2014 RAM 4500

NHTSA has not yet tested the 2014 RAM 4500 in its New Car Assessment Program.

Technical Service Bulletins for the 2014 RAM 4500

Chrysler (FCA US, LLC) has issued 50 technical service bulletins (TSBs) for the 2014 RAM 4500. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

0900122REVA — EXTERIOR LIGHTING

Cummins 6.7L Turbocharger Actuator - X93 Warranty Extension This bulletin involves replacing the turbocharger actuator with an updated actuator. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technicianmay find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: U010C -...

78880 — WHEELS

UPDATES - SAFETY RECALL Y26 WHEEL STUDS

DOR-E4E8S-08 — ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL

These SKUs are Trailer Brake Control Modules. The customer communication requested return of unsold inventory due to an internal software issue. The internal software issue leads to a fault code for lack of communication with the Trailer Brake Controller. This will cause the part to be replaced because because module...

18-042-20 — EQUIPMENT

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Engine Control Module/Powertrain Control Module (ECM/PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following DTCs have been set:There will...

18-042-20 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Engine Control Module/Powertrain Control Module (ECM/PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following DTCs have been set:There will...

S1508000480 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Speed Control Operates Intermittently

9003059 — ELECTRICAL SYSTEM

Park Assist Sensor 1) Active or Stored DTC of Signal Shape / Waveform Failure fault: B128E-25, B128F-25, B1290-25, B1291-25, B1292-25, B1293-25, B1295-25, B1296-25, B1297-25, and/or B1298-25, check for snow/mud/ice/obstruction and clean the Sensors, both front and back (behind bumper) of sensor. The snow/mud/ice can be behind the bumper, sensor retainer...

18-028-16 REV. A — ELECTRICAL SYSTEM:SOFTWARE

Flash: 6.7L Diagnostic And System Improvements This bulletin involves selectively erasing and reprogramming the Engine Control Module (ECM) with new software. Several software improvements are available for vehicles equipped with a Cummins 6.7L turbo Diesel. NOTE: There will be a choice between 2 calibrations. One for vehicles that utilize an...

18-028-16 REV. A — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Flash: 6.7L Diagnostic And System Improvements This bulletin involves selectively erasing and reprogramming the Engine Control Module (ECM) with new software. Several software improvements are available for vehicles equipped with a Cummins 6.7L turbo Diesel. NOTE: There will be a choice between 2 calibrations. One for vehicles that utilize an...

18-028-16 REV. A — FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM

Flash: 6.7L Diagnostic And System Improvements This bulletin involves selectively erasing and reprogramming the Engine Control Module (ECM) with new software. Several software improvements are available for vehicles equipped with a Cummins 6.7L turbo Diesel. NOTE: There will be a choice between 2 calibrations. One for vehicles that utilize an...

Showing 10 of 50 technical service bulletins.

NHTSA Investigations for the 2014 RAM 4500

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the RAM 4500

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Check any vehicle history by VIN - Free vehicle history report