2017 PORSCHE CAYENNE S E-HYBRID — Problems, Recalls & Safety Data
N/A
Safety Rating
3
Owner Complaints
0
Recalls
12
Service Bulletins
0
Investigations
Overview of the 2017 PORSCHE CAYENNE S E-HYBRID
The 2017 PORSCHE CAYENNE S E-HYBRID has received a total of 3 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). 12 technical service bulletins have been issued by Porsche Cars North America, Inc. for this model year. The most commonly reported problems involve the Electrical System (1 complaint), Engine (1 complaint), and Power Train (1 complaint).
Recalls for the 2017 PORSCHE CAYENNE S E-HYBRID
There are no recalls on file with NHTSA for the 2017 PORSCHE CAYENNE S E-HYBRID. No Active Recalls
Owner Complaints for the 2017 PORSCHE CAYENNE S E-HYBRID
3 complaints have been filed with NHTSA for the 2017 PORSCHE CAYENNE S E-HYBRID. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Engine | 1 | 0 | 0 | 0 | 0 |
| Power Train | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
TL* THE CONTACT OWNS A 2017 PORSCHE CAYENNE S E-HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND LOST POWER. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND A WARNING MESSAGE THAT READ "ENGINE FAILURE, DRIVE ON POSS" APPEARED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO A DRIVEWAY. THE VEHICLE RESTARTED ON THE FIRST ATTEMPT, BUT FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (PORSCHE OF ARLINGTON, 3100 JEFFERSON DAVIS HWY, ARLINGTON, VA, 22202) WHERE IT WAS DIAGNOSED THAT THE THROTTLE FAILED AND A SOFTWARE UPDATE WAS REQUIRED. THE VEHICLE WAS REPAIRED WITH A NEW THROTTLE AND SOFTWARE UPDATE; HOWEVER, LESS THAN 24 HOURS LATER, THE FAILURE RECURRED. THE DEALER WAS NOTIFIED AND THE VEHICLE WAS TOWED AGAIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THEY WOULD HAVE THE CASE ESCALATED AND SOMEONE WOULD RETURN THE CALL. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,600.
TL* THE CONTACT OWNS A 2017 PORSCHE CAYENNE S E-HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND LOST POWER. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND A WARNING MESSAGE THAT READ "ENGINE FAILURE, DRIVE ON POSS" APPEARED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO A DRIVEWAY. THE VEHICLE RESTARTED ON THE FIRST ATTEMPT, BUT FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (PORSCHE OF ARLINGTON, 3100 JEFFERSON DAVIS HWY, ARLINGTON, VA, 22202) WHERE IT WAS DIAGNOSED THAT THE THROTTLE FAILED AND A SOFTWARE UPDATE WAS REQUIRED. THE VEHICLE WAS REPAIRED WITH A NEW THROTTLE AND SOFTWARE UPDATE; HOWEVER, LESS THAN 24 HOURS LATER, THE FAILURE RECURRED. THE DEALER WAS NOTIFIED AND THE VEHICLE WAS TOWED AGAIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THEY WOULD HAVE THE CASE ESCALATED AND SOMEONE WOULD RETURN THE CALL. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,600.
TL* THE CONTACT OWNS A 2017 PORSCHE CAYENNE S E-HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND LOST POWER. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND A WARNING MESSAGE THAT READ "ENGINE FAILURE, DRIVE ON POSS" APPEARED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO A DRIVEWAY. THE VEHICLE RESTARTED ON THE FIRST ATTEMPT, BUT FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (PORSCHE OF ARLINGTON, 3100 JEFFERSON DAVIS HWY, ARLINGTON, VA, 22202) WHERE IT WAS DIAGNOSED THAT THE THROTTLE FAILED AND A SOFTWARE UPDATE WAS REQUIRED. THE VEHICLE WAS REPAIRED WITH A NEW THROTTLE AND SOFTWARE UPDATE; HOWEVER, LESS THAN 24 HOURS LATER, THE FAILURE RECURRED. THE DEALER WAS NOTIFIED AND THE VEHICLE WAS TOWED AGAIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THEY WOULD HAVE THE CASE ESCALATED AND SOMEONE WOULD RETURN THE CALL. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,600.
Safety Rating for the 2017 PORSCHE CAYENNE S E-HYBRID
NHTSA has not yet tested the 2017 PORSCHE CAYENNE S E-HYBRID in its New Car Assessment Program.
Technical Service Bulletins for the 2017 PORSCHE CAYENNE S E-HYBRID
Porsche Cars North America, Inc. has issued 12 technical service bulletins (TSBs) for the 2017 PORSCHE CAYENNE S E-HYBRID. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
No. 2305.1 — ENGINE
Instructions on advanced technical information for the additional coolant pump fault that causes a MIL on the Cayenne E-Hybrid. Includes MY15-17 PHEVS
No. 05-21 — ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Technical information for replacing the high-voltage battery
No. 05-21 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Technical information for replacing the high-voltage battery
No. 45-21 — TIRES
List of approved wheels, tires, and spacers for the Cayenne.
No. 05-21 — ELECTRICAL SYSTEM
Instructions on how to install a new HV battery in the Cayenne S E-hybrid.
122-K6T9F-01 — ELECTRICAL SYSTEM
Instructions for performing "Guided Fault Finding" in the event that "Hybrid system failure" messages appear in instrument cluster of the affected vehicles.
122-N7V9K-12 — FUEL SYSTEM, GASOLINE
Technical information for WKJ1 Workshop campaign, which sees to replace the Fuel Tank Cap if the seal is affected.
122-K9M7R-06 — ELECTRICAL SYSTEM
Resubmitting at request of Mr. Bernard Hardgrave. Information on fogging lighting components.
122-W8J3S-09 — ELECTRICAL SYSTEM
Technical Concern: Porsche designs plug-in hybrid vehicles to protect the health of the high voltage battery. One way the vehicle does this is by disabling high electrical load features when the high voltage battery has a low state of charge.
122-F3G7W-07 — ENGINE AND ENGINE COOLING
Resubmitting at request of Mr. Bernard Hardgrave. Porsche service campaign information for Workshop campaign WH13 - Adapting Oil Fill Quantity.
Showing 10 of 12 technical service bulletins.
NHTSA Investigations for the 2017 PORSCHE CAYENNE S E-HYBRID
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the PORSCHE CAYENNE S E-HYBRID
- 2015 PORSCHE CAYENNE S E-HYBRID — 1 complaint
- 2016 PORSCHE CAYENNE S E-HYBRID — 0 complaints
- 2017 PORSCHE CAYENNE S E-HYBRID (current)
- 2018 PORSCHE CAYENNE S E-HYBRID — 1 complaint
- 2020 PORSCHE CAYENNE S E-HYBRID — 0 complaints
Other PORSCHE Models
- PORSCHE CAYENNE — 629 total complaints
- PORSCHE TAYCAN — 378 total complaints
- PORSCHE MACAN — 245 total complaints
- PORSCHE BOXSTER — 219 total complaints
- PORSCHE 911 — 173 total complaints
- PORSCHE PANAMERA — 153 total complaints
- PORSCHE CAYENNE S — 135 total complaints
- PORSCHE 911 TURBO — 89 total complaints